I purchased a computer from Tiny in October 1999. Although the computer has been well looked after, in the first eighteen months of ownership, the hard drive has needed replacement three times and the CD rom drive has also had to be replaced. The PC purchased has been of inferior quality but fortunately, I had purchased a three year on-site service contract.

The most recent hard drive replacement took more than two weeks (crashed on 29/08/01 and only available again on 15/09/01), outwith the terms of the service agreement. Tiny phoned to say they were having difficulty sourcing a part. I was unable to access my bank accounts at home, nor to handle the correspondence of a private practice for which the computer was purchased.

After repeated phone calls and delays, the computer was eventually up and running again after more than two weeks. Although the printer no longer worked, I was able to spend another hour on the telephone with a technician who sorted that out.

I then had a letter from Tiny apologizing for the inconvenience caused and asking me to telephone about a good will gesture.When I did so, I was offered some free Tiny software which I do not need. Such an offer fell far short of creating good will and I asked that Ms. Stevens please get in touch. That was more than a month ago and I now feel justified in going public with my complaint.

Other Tiny Complaints: Link 1