Mrs. M. Parkin
XX XXXXX Rd.
Blackpool
Tel: XXXXX
23/02/03
To whom-so-ever it may concern,
I would like to make an official complaint about the service being provided
by B SKY B, and about the telephonists that deal with problems. We have
been having problems with our box, dish, whatever, (as no-one seems
to be able to agree on where the problem is coming from) for quite a
few months now.
Until yesterday we assumed that the problems were only occurring with
our system, as it turns out, there are a few people on our street who
are, at the moment having exactly the same problems as us, and others
who have been having similar problems to us for a few months. i.e: for
some months some of us have had to ring to book any pay per views, as
we keep getting a message saying insufficient credit.
As stated before, my husband and myself assumed we were the only people
having problems. The situation now, is that 6 homes out of 9 that we've
spoken to, are having difficulties receiving channels, the channels
we are receiving are at a bare minimum. when we've tried to find out
what the problem is, we're being told different things.
We ourselves were told the problem is probably the dishes and someone
else has been told the problem is probably the boxes. The only thing
anyone seems to be interested in, is getting 65 pounds out of each of
us, rather than trying to find out why so many of us in such a small
area have all been having the same problems for so long. Myself and
my neighbours are all of the same opinion that B SKY B are at fault
here. It's also quite unusual, that we for the most part, are out of
warranty. I don't know about anyone else, but we weren't notified of
our warranty running out.
The first we knew, was when we were ringing about problems, by which
time, there was no warranty left and we were told we'd have to pay 75
pounds for a new one and before anyone could sort out the problem. speak
for my household and my disgruntled neighbours when I say that how this
whole matter is being treated is appalling and that the so called customer
service is down and outright disgusting and almost non-existent. What
is even more appalling, is the fact that we are paying monthly premiums
for a package where we have been and are unable to benefit from, yet
B SKY B are willing to still take our money.
I'm sure that I speak for everyone concerned when I say we would be
most grateful if you could see about having these problems rectified
quickly and efficiently by addressing the problems themselves and satisfying
the customers, rather than being more interested in lining their pockets.
We hope to hear from you in the VERY near future.
