I can accept the delay in replacing the goods was caused by my returns package going 'missing' but there is no explanation for the 4 weeks delay prior to that just to get the returns label, is there?

And there was no confusion at all about the message on the web page, that message came up whenever I entered the item code (to get the items description). I did not even have to log-in to my account to get it, so that would have been the same for anyone entering that items code. I don't wish to suggest that they are lying about this, but they are definitely mistaken.

Another matter they seem confused about is that although their e-mail stated that they had sent replacement disks they have NOT! Instead it seems they have chosen (without telling me at all) to refund the money into my bank account. I have not been able to confirm this as yet but I have seen a deposit made to my account for the same amount that I paid them on a mini-statement issued from an ATM (10/10/02).

That this was NOT what I requested and not what they have said they were doing indicates to me that their customer service staff just dont seem to know what they are doing and because of this incompetence the final result after a lot of wasted time and aggravation is ultimately nothing.

At least I have the satisfaction of knowing that their dreadful customer service has now cost them the £500 worth of business from the budget that I currently have to spend on components for building a new system as well as all future purchases that I will be making!

As most companies know the value of repeat custom they would do well in future to avoid annoying customers in the way they have done so in this matter. Mr. M. Kelly... 14 October 2002
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Original Complaint