I purchased a laptop packard bell from Pc World in April 2002 and noticed
it didn`t like to write or read cd`s so aged 3 months took it to shop...where
they wrote a cd on it so I guessed it was me. I took it in for its health
check aged 11 months again reporting the fault. I paid !1680.99 for it
and the insurance,they again said it was OK.
Aged 13 months I needed to do a load of presentations on CD which I needed
to send to Japan,Spain and France it refused to write or read a cd...so
on July 2nd I took it back to the shop where they re-mastered it then
sent it off to have a new dvd/cd writer fitted. It was returned to the
shop 4 times by the repairer still not fixed.
I telephoned the repairer and they said it was waiting for a bezel being
shipped by ship from a long way away.I was incensed by their incredible
stupidity and took it as an insult to my intelligence! It was finally
returned to me on 26th August 2003. I tested it and indeed it did write
to CD,it was then returned to its leather case and put under the bed as
a spare due to the fact I had spent a further 2290 on a new laptop in
order to keep my business going.That too developed faults so I got it
ready to take back to the shop and plugged the original one in...The original
one said hard drive failure imminant. So I unplugged it and went to the
shop with both.The second one was tested and sent away, the first was
plugged in and the hard drive failed in the shop.
The staff in the shop have been incredibly polite and are mostly good
people they assured me they would have it repaired.I absolutely refused
to allow a repair and was given the name and address of the managing director
Simon Turner. I wrote a letter outlining the facts dated 14th September
2003,by 21st September I still had not received a reply so I started a
series of telephone calls 10 in all and listed each person I was able
to get through to, I then wrote a new letter demanding a response within
4 days my letter dated 02/10/03 I have still had no response despite 4
more visits to the shop and reporting it all to the trading standards
department. The shop have refunded the cost of the second computer and
service plan back to my credit card. Which they did on Monday 07/10/03
despite the fact I paid interest on that since August 2003.I now want
1680.99 for the original laptop which I have been unable to use since
02nd JUly 2003 refunded to my credit card also.
Simon Turner`s Office are the most ignorant people refusing to speak to
the customers or even respond to letters.
The shop in Bexhill on sea,is generally well presented and all the staff
are extremely helpful.Not only have the head office let down all members
of the shop but I will never buy another product from them again and would
like to warn everyone about to not to buy the coverplan as it is clearly
not worth the paper it is written on. I am now taking them to court.
I have a whole load of my unanswered communication on paper and indeed
on cd too.So they will indeed end up paying not only my money back for
goods unfit for the purpose but also all my expenses too. It seems the
people in head office couldn`t care less. What a let down for the workers
in the shop. Mrs Margaret Hilton - St.Leonards on sea,East Sussex, 9 October
2003
