Here is the email and my reply today.

Dear Sir/Madam

I sent an email on the 21st October cancelling my order, I also called your company on Monday the 22nd confirming I was cancelling my order. I spoke to a lady who said my account would be refunded within 2-3 days.

I now see that you have ingnored this request and sent the goods as of the 26th October. I repeat this order was cancelled on the 21st October. There has been no monies refunded, so please can you refund my £447.48 which you debited from account on the 4th October.

Many thanks

Mr. D.Seyforth

From: TimeXtra Customer Services
To: D. Seyforth
Subject: Your order 0044108
Date: Fri, 26 Oct 2001 21:00:17 +0100

Your order 0044108 has now been despatched and should be with you in the next 2 days.
If you need to contact us at any time please either call Customer Services on 0870 167 0167 or e-mail us at support@timextra.com.

Timextra Ltd,
Granville House,
Simonstone,
Burnley,
Lancashire,
BB12 7TG