LATEST EMAIL TO TIMEX FROM CUSTOMER ON 20 JULY 2001.
As time is passing with no word, my anger and resentment towards your company is growing. Why has no decision been made towards compensation? I would greatly appreciate being kept up-to-date.
Miss T Davies

FROM TIMEX on 9 July 2001

Hello again Tania.

On checking our complaints emails I have found the one you have forwarded on to me, thank you. Please be assured that we are investigating this
matter and will be in touch with you shortly to try to resolve the matter.

Regards

Timextra Support

EMAIL TO TIMEX FROM CUSTOMER ON 6 JULY 2001.

To Support @ Timextra,
Here is the e-mail sent to complaints@timextra.com on the 28th June 2001. (REFER TO DEDICATED PAGE)
Apparently you did not receive this one.
My father has (finally) received his delayed Father's Day present today, but I feel this is not good enough. Under the Sale of Goods Act 1979 you are required to deliver the item to me within a reasonable time, and I feel that your service has not fulfilled this. As a good-will gesture, I feel monetary compensation for the inconvenience caused to my family and for the poor customer service that your company has given me, would go a long way to resolve my anger and disappointment with this matter.
Yours sincerely,
Tania Davies

FROM TIMEX on 4 July 2001

Hello Tania,
thanks for contacting TimeXtra, I apologise for
the delay in responding to your email, your goods will be despatched to you
today and you should receive them in the next couple of days. I apologise also
if this was a gift. If you have any further queries please call our customer
care team on 0870 167 0167

Regards

TimeXtra

REPLY FROM CUSTOMER

This is not good enough. Do you always take 17 working days to reply to an
e-mail? Please respond to my e-mail dated 28th June. I am very displeased with your service and am considering taking further action.
Tania Davies.