Mr Wilton's latest email to NTL:

Dear Ms Cullin,

I am appalled that I have had occasion to email you again in regards to my
complaint. I received a reply 17 days after my initial email to you - the
text of which is contained further on in this email. It was explained that
NTL pride themselves on their customer service, if my experiences are
anything to go by I am surprised that you have any customers at all!. I was
then informed that the disconnection team would arrive and remove the
equipment on the 26th July ( 20 days after the initial email to you ). It is
now the 3rd August and I have been waiting for your disconnection team to
appear since Feb( The original request for disconnection was 18th January
2001 and you required 1 months notice).
In addition I have received several bills and a letter from a debt
collection agency for money allegedly owing to you - How can I owe you
anything when I paid you up to the end of March and you disconnected the
service on the 23rd March is confusing. I am offering you a final chance to
redeem yourselves I want the equipment removing on Tuesday 7th August by
12:00 hrs, all charges that you believe are owing cancelled , the debt
collection nonsense resolved and a letter of apology for all of the stress
and inconvenience NTL have caused me and my family . Please can you
acknowledge receipt of this email upon receipt .
If I have not heard from NTL / YOU by 17:00 hrs on Monday 6th August I shall
pass this matter onto Coventry Trading Standards and my Solicitor for
resolution .

Finally in conclusion as NTL look for feedback I enclose some quotes from
other customers that have been posted on several Consumer websites, my
comments will be posted.shortly and you will have your chance to reply to
them in a public forum.

" "

There are many more but I am sure that these illustrate the point that NTL
customer service is seriously lacking and I am sure that NTL do not wish to
have such an image or attract much more negative feedback which can do
companies a great deal of harm and hinder future sales.

Regards Mr S.Wilton