Many people do have good experiences of our "extended cover" policies. Many Comet staff are under great presure, and because pay is so "poor " we can't get staff of any quality to work for us. (we pay less than Mc Donalds ! Our head office call centre staff have never been in an actual store, so are constanly telling customers the 1st thing that comes into their heads or just diverting them to the the wrong part of the company! Comet staff have spent up to 30 minutes in a call queueing system to get an item exchanged. I would like to say to customers of Comet that the individual staff are not to blame, just the management team at Hull who have not a clue as to how the staff and the stores are falling to pieces. Although you would think from the Kingfisher share price that someone in the City is a little more observant than Sir Geoff, our glorious leader.
Mr W of Kent 15 September 2001

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I would like to refer to MR W of Kent, who has worked for comet for several years, who say the call centre do no know what they are talking about, and that the agents have never worked in a store. Well Mr W,I do work at the call centre and have done so for a long time, and many of the agents also have done so.Its just a shame its not vice versa. The stores make it very difficult for us when they dont anser their calls and we have to deal with the irrate customer, because YOU at the stores either cut us off or dont answer. obviously YOU have never visited the cic. Well I can assure you its not easy.
MM... 3 February 2003