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** FURTHER LETTERS SENT FROM OTHER PEOPLE WHO
CAME WITH ME TO THE RESTAURANT
SENT: 18th February, 2002. Dear Mr. B I write regarding
my visit to your ‘The Oratory’ restaurant last week. The overall
impression I was left with was one of enormous disappointment. The quality of
the food was very poor indeed. My friend described his food as “tasteless”.
My sausage and mash was not much better. In fact, it was so bad that were forced
to go and have another meal elsewhere. To compound the situation further, the
service was slow and very abrasive. This is not something I would expect in one
of the so-called ‘reputable’ Brinkley group establishments. My
kind host, Mr. Steeples, showed me your extraordinary reply to him concerning
our visit. I am absolutely astounded by it, as were my friends at the Brompton
Oratory last Sunday. I can only assume you were in a jovial mood when you wrote
it. In your letter, you suggest writing to you if we ever have a complaint, and
that is precisely what we have done! Therefore, I do hope that you will now give
this matter your most urgent attention and address the very serious issues we
have raised in a professional and courteous manner. I look forward to hearing
how you propose to restore my faith in the Brinkley company. I would appreciate
a prompt response. Yours sincerely, Mr P.
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PHONE CALL: In March, Mr P. phoned Mr Brinkley to ask why he hadn't bothered
to reply to his letter. Brinkley, eventually, came on the phone and basically
said he didn't care if we never returned to his restaurant. He said that the toilets
did not belong to him and therefore were not his problem (surely a restaurant's
license requires it to have lavatory facilities???). |
2.
SENT: 17th February 2002 Dear Mr B I write with reference to my
visit to your restaurant, The Oratory, on 3rd February along with M. J. Steeples
and have seen your correspondence with him. As I’m sure you’ll
be aware from the original letter that was sent, the meal that we were served
was appallingly awful. The fishcakes I attempted to eat were tasteless and tepid.
The food was so disgusting that we were forced to go to another restaurant later
that evening to have a proper meal. I, like Mr Steeples, find your attitude
to customer relations to be shockingly bad. One would have thought that you might
at least have apologized. I hope that you are aware that dissatisfied customers
like us will tell friends about your awful restaurant. If enough people learn
the reality about Brinkley’s approach to customer relations your sarcastic
comment about being surprised about still being in business could well become
reality. Yours sincerely, Mr C.
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