REPLY TO MR BRINKLEY: 15th February 2002

Dear Mr Brinkley

I can only say that I am shocked and appalled by the tone of your correspondence.

To dismiss my comments in such a sarcastic manner speaks volumes for the value you attach to customer relations. One would have thought that you might at least have investigated or perhaps even apologized for the awful meal that was served. Local residents and regular diners at your restaurants are quite apparently of no importance to your company.

I did not make a complaint during the time we were in your restaurant as this would only have served to embarrass me further before my guests. I was much mistaken in thinking that if I wrote you might be keen to rectify the problems that occurred. I don’t think I’d bother to write in the future, that is if I could actually stomach paying for another meal in your dreadful excuse for a restaurant, as I imagine the reply would be equally pathetic.

I am pleased that you also consider your lavatory facilities to be “ridiculous.” If you are capable of making such an observation, perhaps you might look into renovations before a serious accident occurs or a health and safety officer arrives at the premises.

My experiences in your restaurant and your failure to even attempt to rectify the situation may well reach the press. I am sure various journalists will be most interested to learn about your view on customer relations.

I shall look forward to receiving your reply in due course and will pass on your enlightening comments to my friends and neighbours. We are all certainly surprised that you are still in business.

Yours sincerely, M. J. Steeples

c.c. The Knightsbridge Association