I just had a look at the reply from 02 and i have to say that I am still very unhappy with the way O2 was dealing with that. I have not recieved any compensation neither have i received this refund which they mentioned in the reply.

As you can see from my previous email I have spend a LONG time on the phone trying to reach the so called "right person", and trying to get some sort of assistance from the O2 customer service representatives.

As you are aware phone calls to their customer service department on 0906 302 5151are charged 50p a minute and so far I have spend approximately £90 (1.5h) calling that department in order to try and sort this issue. Also as you can see from my report I came across great difficulties finding a customer service representative who was willing to cancel my contract and even then I had to call several times AGAIN since the person who was purposed to cancel my contract in the first time has not done so. Also please note that I was refused to speak to a customer service manager every time I called.

However I believe that I am entitled to some sort of compensation from (O2) for all the time and money I had to spend calling their prime customer service number 0906 302 5151 (charged 50p a minute) and trying to actually find a customer service advisor who was willing to cancel my contract, even I cancelled the phone+contract before delivery and send the phone back the day after it was delivered (costs for recorded delivery).

Also, please note that I am still receiving emails from O2 advising me that my bill is ready for viewing (see below). I would like to thank you in advance for all your help and assistance.

kind regards, sandra kapl