Bad service!
I can't use my cable modem,and I call the free number: nobody answers
me.
I don't know what to do now. I recieved a bill from ntl and I don't use
cable modem at all! bigwan...5 October 2001
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Oh, dear. Mr. Wilton's experiences fill me with a dark foreboding.
I have just started my relationship with ntl and have already come across
the unreasonably lengthy waits for them to answer the phone, as well their
inability to get billing matters anywhere near correct.
In summary, I have filled in a direct debit form for their cable modem
service and they yet keep billing me as if I had not. Martin Grundy....29 October 2001
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I have had a similar experience in trying to get NTL to accept cancelation.
They seem to be desperate and will try and keep on billing regardless
- extraordinary! Sandy Livingstone....15 November 2001
------------------------------------------------------- 24/11/01 Home number changed to new one. Phoned NTL to complain (they
said someone had moved in nearby and an engineer had conected the phoneline
to mine by mistake)
26/11/01 Engineercame out. Original home number returned but unable to
dial out /receive
incoming calls.
27/11/01 Phoned NTL. Engineer came out. Problem not fixed.
28/11/01 Phoned NTL. Told phone could be fixed remotely, would be done
by end of day
29/11/01 Phoned NTL phone still not working.Engineer due for visit pm-
didn't turn up
30/11/01 Phoned NTL phone still not working. Engineer due for visit pm-didn't
turn up
3/12/ 01 Phoned NTL 1st call got cut off after holding for 30 mins, 2nd
time cut off after holding for 20 mins. Third call got through, was told
visits of 29/11+30/11 were cancelled by the Faults dep (wasn’t
told) as they thought my phone line wasn't live! They said they could
fix the problem remotely by turning the switch.
3/12/01 9pm Received call from NTL (on my mobile) to ask if phone was
now working - no it is still not working. Man on phone said he would tell
Faults department
4/12/01 Still no phone.
Ive now given up and have arranged for a BT install in one week. There
service is absolutely useless
PS my bills have also been incorrect for the last 5 months-I was changed
9 voicemails in one bill yet I've only one phoneline!
Clare... 4 December 2001
------------------------------------------------------ Im on the phone now to NTL again. Yet another problem, this time the
smart card wont let me watch anything, I have been on the phone already
for 30mins with this stupid volin music. No wonder they announced today
another 2K job loss Craig.... 10 December 2001 ------------------------------------------------------- I have been trying to resolve a comlaint with NTL for nerly a year.
i have not paid them since february in the vain hope that this would persuade
them to take it seriously. This has had non effect, i too have written
to Barclay Kemp without success. I believe NTL's attitude to its cutomers
is quite frankly disgusting.
C Webb.... 9 December 2001
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In June 2001 I had asked for Sky Sports to be
activated on my ntl package. I only wanted it for one month,
and ntl said they had put a note on my file for it to be cancelled after
that period. In the past, when I asked for Sky Sports for a month it had
been cancelled automaticaly after that period, so I assumed that it had
been cancelled.
Today I noticed that there was a charge of £16-00 for Sky Sports.
I called ntl and asked them why I was being charged for a channel I did
not watch and did not know I had even. After nearly an hour on the phone,
they still insisted that I would have to pay £16 per month for a
channel I did not want and did not even know I had a subscription to.
They insisted I would not be getting any refund (£90-00 over five
months).
£90-00 is a tiny amount for me, but I think it is totally unfair
to expect me to pay for a channel I did not even know I had.
Until now I have thought very highly of ntl, and have been using a lot
of their services. Following their disgraceful response, I immediately
cancelled the additional channel I was subscribed to and have moved to
their basic channel. From now, I will not use their services any more
than I need to.
ntl may have have won this time, but in the long term, they will lose
out additional income from. In addition, they have caused ill will with
someone who, over the years has spent hundreds of pounds with them. Kamal Khan...30 November 2001
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