At the start of May I contacted NTL as I wanted to know what services were available
to my newly purchased flat. I was told that all was on offer was old (analogue) cable.
This I took and the system was installed.

After trying two remotes and discovering that such staples as BBC News 24 were not
even available to watch, not to mention the general poor quality of the equipment -
I called to cancel.

I was told that I had to have the service for a minimum of 3 months, to which I agreed.
A date was set for the engineer to come and disconnect it. Needless to say
he did not come.

Then the bill problems started. Having set up a direct debit with which to pay them,
I had to call them to stop charging me £1 a month for not using direct debit! I then
received a letter saying that the direct debit mandate had been refused by my bank.
I phoned my bank and they said that NTL had not set a mandate up. Bell Cable Media
had though and quite rightly, my bank refused money to NTL when for some reason
they set up the debit in the name of Bell Cable Media!

I then started getting large bills. I owed £43.62 in total but they were after £100.23.
So I called and asked them to send me a correct bill and an engineer to disconnect.
Then the bills were then for £85.24 and the nasty letters started arriving. I called again,
complained about the second engineer not coming and that the bills were still wrong!

This time apparently, the system could not amend the bill and neither could it stop the
nasty letters coming. This time she eventually figured out the correct amount and told
me to post the equipment to them. This I did - having deducted postage and packing
from my outstanding balance.

The final part is a letter from Customer Services, which was laughable due to number
of spelling mistakes and grammatical errors.

In short, NTL come across as a shocking example of a large company with a very poor
level of service and I would be loath to use them or recommend anyone else to!