COMPANY: Moben Kitchens

COMPLAINANT: Mr M Ford


submitted: 30 August 2003
published: 19 September 2003
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Your not the only ones who have been messed around by Moben.
My Kitchen is still yet to be installed, but I have wasted 2 days already, having taken time off work to accept arrival of the kitchen, only for a Saturday deliver date fiasco.

I was told after being asked a suitable delivery date, that it would be delivered sometime saturday, yet again with no guarenteed delivery time.
I sat in the house from 8am till 4.10 pm having already called them back to find out what time the order would be dropped off.

I was told that it would arrive as and when the delivery driver completed other drops.

NOT SUITABLE in my eyes, but this seems the way we are going in this country.
Having waited till 4pm, I yet again called back.

The same man told me the same story agin, but also game me the job off calling transport to find out myself.
On doing this, a man in the security office answered, and laughingly said, you wont get a delivery today mate, the transport section is closed today and no deliveries were orthorised.

Why was I told that I had been alloted a time and date then.

I later discovered from the delivery driver on the following attempt that on that friday, the discovered that mt article had not even been delivered to them, so delivery would have proved impossible anyway.

WHY THE HELL THEN DID SOMEONE NOT TELL ME THIS.

I have asked for a claim form to recoupe lost income, but to this date am still waiting.

Date concerned is 16th August.

Next, I was then informed that fitmebt would begin on the 28th August as pre arranged.

I yet again booked a day off to be there when the fitters arrived, which I would then leave them a key for the following days fitments.

Thursday came and thursday went, with no fitters arriving and no call to my supplied mobile number.

By now I am mad yet again, having lost a valuable day off work, without pay.

On listening to my land line phone answer service, I discover that the arranged time has been altered to the following Thursday, "thanks for the warning".

Next message, same day 2 hours later.
The fitters will be arriving on the previous Monday.

Ha ha I thought.

Next message, Moben again, saying being as we have not received a call back from you, maybe your away on holiday, the fitters have been booked for the original Thursday again, which is a week after the one that I agreed to.

I can only hope that unlike Mr Hodges and the dodgie fiting team, my kitchen will be ship shape and bristol fashion, cause this property was bought as an investment, which will mean renting it to tenants.

I do not want or need tenants to be upset and hindered in such a was as the kitchen does not meet the function and use as it was intended.

If it doesn't, I will also be taking legal action for costs and lost revenue.

I am still waiting for compensation regards waisted time, broken contractual delivery, stress and lost income from work, having taken two days off to be situated at the premises in the hope that things do arrive.

Is it possible that the Bemuda triangle has moved on its axis, and situated itself between the Midlands and Manchester.

A simple call to a mobile number which they have had since day one would have gone some way to releave the stresses implied on what is already a very testing time, but to receive nothing, except bullshit promises is not what you would expect when spending £6000 with them.

I am not happy and wont be until all steps are taken to satisfy my needs/complaints.

I feel sorry for anyone who gets involved with MOBEN, because they do not seem to have the customers best interests at heart.

Mark Ford ...

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