MFI HAVE SPOILT OUR CHRISTMAS
After spending every day of the past six months doing our new house up so it would be ready for xmas, we decided in October to buy a table and chairs from MFI in St.Helens, merseyside. We where informed it was in stock and we would get it on the 29th Oct.

Prior to delivery I rang the delivery info line and was told it was due for delivery on the afternoon of the 29th. I waited in and received a phone call from the driver and was told that the table was ready to be delivered but there where no chairs on the van. The chairs where out of stock and I was asked if their call center had informed us of this. They hadnt.

The driver asked if we still wanted the table delivered, the chairs would follow sometime later, I said no, I wanted them delivered together.

The call center then called me to tell me that the chairs would not be delivered until February of 2004 and do I still want them.

I cancelled the order and then started to look around for another table and chairs.
On the 7th November I reluctantly went back to MFI in Speke, liverpool to see what they had in stock and we found another table and chairs.

I asked if it was in stock and we where told it was. I mentioned that we had been told this before but we where assured it was in stock and we would get it on the 11/12/03. As it was getting near to xmas and where desperate we paid the money.

A couple of weeks prior to the delivery I noticed on MFI's website that the said table and chairs where on delayed delivery. I could not believe it so rang them up.

They confirmed it was delayed but as we had already ordered ours it was better to wait 48 hours before the delivery day to see if it was going to be delayed and whether it was worth cancelling the order. This was getting beyond a joke, they hadnt even bothered to let us know, I had to find out via their website.

On the 8/11/03 I rang the delivery hotline and a recorded message informed me that the item was going to be delivered on the afternoon of the 11/12/03 between 1pm and 7.30pm. great I thought.

I rang again on the 9/12/03 and the 10/12 and the message was still the same. On the afternoon of the 10th I received a phone call from MFI. The caller said that she was just ringing to inform me that the table and chairs we ordered would not be delivered on the 11th as promised but it would be delivered when back in stock in February of 2004.

I couldnt believe it we where desperate for a table and chairs for xmas and they do this to us and totally spoil everything. Once again we cancelled the order and swore that we would never shop in MFI again.

MICHAEL HUGHES

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