MFI
Customer Services
Southon House
333 The Hyde
Edgware Road
London
NW9 6TD

25 March 2003

Our Ref: LE03xxxxx/SC

Dear Sir/Madam

Faulty Dishwasher Invoice Ref 47xxx– Diplomat ADP 8132

Over a year ago my husband and I purchased a fully integrated dishwasher with our kitchen from you, since then we have had nothing but trouble with the dishwasher.

I have had service call after service call logged with repeated visits and almost every part in my dishwasher has been replaced but still it does not work. The first repair man said it was to quote him “a crap machine” since then we have had several visits from service force but time after time after replacing 100 and one things our dishwasher continues not to work. One repair man said I was not putting enough salt in but our cups began to taste of salt and our crockery which is Denby the colour is beginning to fade because the dishwasher has been using so much salt.

Unfortunately, again last week I came home to find it had not worked and it seemed to blow our trip so again I cannot use it. My husband and I are extremely dissatisfied with this we have wasted so much time and taken holidays, to be at home time and time again for your repair men. This fact can be borne out by the amount of service calls we have made in a year (over 9 times now I believe!).

Both my husband and I have full-time jobs and are often away from home mid week so the dishwasher is generally used twice a week maximum but even then we ended up washing half the contents ourselves since we purchased.

I would be grateful if you could give this matter your urgent attention and revert back to us. I would like to mention at this stage I will not be happy with just another visit from one of your repair men as I’m afraid at this stage my patience with that method of solving the problem has been exhausted.

I look forward to hearing from you.

Yours faithfully

Siobhan Mackenzie

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