I purchased goods to
the value of 100 on the M & S website and paid a higher charge to
have the goods delivered on Saturday. I did this as
I work Mon to Fri.
On Fri I came home to find a card through the door from Reality (M &
S nominated carrier) stating that they had tried to deliver the goods
but I was out (er well yes that's why I paid extra to have them delivered
Sat!!!)
I rang the carrier and was told to ring on Sat am. I rang Sat am and
was told that the goods would be delivered Mon, I said that would be
no good as I was in work, they said they would deliver it Tues, I said
no good I am in work.
They said after 3 attempts at delivery they would return the goods to
M & S! I said I PAID EXTRA TO HAVE THEM DELIVERED SAT! I was told
"I've got 2,000 parcels to deliver take it up with M & S. I
rang the internet customer service dept and they said they would get
the firm to deliver them later on that day (Sat) I rang the carrier
to confirm this and also to establish an approximate delivery time as
over 3 hours had elapsed since my original call.
I was told " I can't lie to you, the goods won't be delivered until
Mon!" I then rang M&S customer service at Baker Street to cancel
my order. I have written a letter of complaint to both M&S and the
carrier as I want them to know the reason for the cancelled order. I
will never purchase goods from M&S again either in person or via
the website as I feel they tried to obtain my hard earned cash under
false pretences.
