Hello, I am writing from
Istanbul,Turkey. My complaint is about a Marks & Spencer woven grey
jacket I had bought from sale two yrs ago. Inner RED
woven pocket dyed the jacket when washed by hand. The company offered
to pay the two year ago season price though bought from sale. However,
due to high inflation rates in TR, the refund offered is not enough
to buy the same jacket from the same company now. It is possible to
buy a similar one from M&S by adding at least the same amount of
money I will be given.
Why shall I pay money to get my jacket back? Should I do the refund
or the company? (Meanwhile they have accepted that it is mistake of
their own). I think M&S should modify their procedures according
to country realities.The procedure may be suitable to countries where
exchange rates are nearly stable. But, here, in our case, it is really
funny.As the personnel here in TR were not helpful on this issue at
all, I preferred to ask for your help. I was really disappointed with
M&S, as an international company. Thank you,
