Mr. Paul Lightfoot
Customer Service Manager
Ikea Ltd.
Bakewell Road
Orton Southgate
Peterborough PE2 6DR

Reference 23XXXX


November 27th, 2002


Dear Mr Lightfoot,

Thank you for your reply. I am please to see a third person has now been involved in replying to my letters as it shows that IKEA truly believes in continuity. Unfortunately, your letter was an insult to my intelligence and yours.

Do you honestly believe that a customer IKEA has managed to infuriate so much through its negligence and lack of customer care will ever set foot in one of your stores again? I would not think so, and am speculating if sending vouchers is a way to infuriate me even more. I am returning them, and you should find them enclosed with this letter.

Your letter further goes to prove that you have not put yourself into my case and have carelessly read (if you have read it at all) any previous correspondence on this case.

  • You state that IKEA has previously given me 100 GBP in vouchers. That is incorrect.
  • Your offer of 200 GBP in vouchers is lower than what IKEA Croydon previously offered, as they were ready to compensate me with 200 GBP in cash.

I am now giving up on you and have instructed my solicitor to handle all the paper work for the small claims court.


With Regards,
MR FC

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