Having booked a 7 night stay in limmassol in cyprus with golden
sun, via my local travel agent,the first surprise came the following
morning when i was informed that the half board option that i had
booked was no longer available, and that they were only offering
bed and breakfast,although i was assured that being a three star
hotel, the facilities were good the hotel was the Azur hotel in
limassol.having stayed in a three star hotel in Protaras the previous
year, i was not unduly concerned,and accepted . the travel agent
offered me "free"insurance as copmpensation.We travelled
on Helios airways in a Boeing 757/800, which was excellently staffed
and provided better legroom than the standard 757 that we flew on
the previous year.
After collectin the luggage we were informed of our transport to
limmassol.this being a minibus, so far so good.
The golden sun rep, Ms G, did not accompany us to our respective
hotels ,but informed us of the welcome meeting later that morning
at 10/30am at our hotel,so far still so good.
On arrival at the Azur hotel,we got our luggage and proceeded to
the hotel reception desk,lovely hotel,nice entrance nice interior,so
far and still,so good.
we checked in,handed over our passports and were then given a brown
envelope with a key inside ,and appt 31 written on the outside.i
asked the receptionist directions, and was very surprised to be
told that it was out of the front door ,across the busy main road,and
about another hundred yardsto get to this appt block,not so good
Arriving at the appt block,we entered and as the appt was no 31,i
called for the lift to take us up.
the lift arrived, but was too small to take us and our luggage,therefore
the wife went in the lift with the hand luggage and i was left to
negatiate three floors of stairs with two large suit cases,not so
good at all now.
arriving at the we ,i opened the door and entered,where the firstshock
came ,the balcony door was partially open,on looking around,i noticed
that the refrigerator doorwas kept closed by a hasp and staple,there
were paint stains on the carpet in the lounge and bedroom areas,the
toilet had brown stains in it ,not having seen any bleach for quite
some time,the "wardrobe"smelt and looked damp and dirty,and
by now i was definitely not amused.I told the wife not to unpack
as i was going to sort it out with the rep at the welcome meeting.
we showered and then negotiated the traffic back to the hotel for
10.30 arrived and it was time to have the welcome meeting,so off
we go, and we find the rep,Ms G in discussion with a young couple,so
we sit and wait.soon Ms G collects her holidaymakers,which amout
to the couple i had previously seen her talking to ,my wife and
i, and a couple of young ladies,six of us in total.
I complained about the accomodation,and she seemed surprised,and
asked if anyone else was unhappy.apparently the young couple i had
seen with her previously had already complained,as did now the young
Ms G asked if she could see our accomodations and we all agreed.
After inspecting it we returned to the hotel,and Ms G left us to
make some phone calls. Within 20 mins,she returned and informed
us that we could all be transferred to another hotel about 10mins
away,t owhich we all agreed.
We were taken to the Arsinoe Beach Hotel,and what a difference,a
bright clean welcoming hotel,where we had all now been booked in
at Half Board.
Within 90 mins of voicing our complaints, we had been moved to
a proper 3star hotel, with all the facilities. We cannot
thank Ms G enough for the expediency she displayed in relocating
us,and it is such a pity that this lady was put in this
position effectively by her employers. A reps life is not an easy
one and is made much more difficult when travel companies fail to
properly check out accomodation, prior to selling such holidays.
Golden Sun should be better informed of the standard of accomodation
that they supply.
Finally, on a much brighter note , I believe that Golden Sun should
be extremely grateful to Ms G for her unstinting efforts to get
us all relocated speedily thus avoiding the possibility of a ruined
holiday and further compensation claims.
Please remember that a Travel Firm is only as good as its Representatives
and its reputation, and if it was not for the excellent service
of your Representative Ms G, then,you would have been facing yet
another claim for a ruined holiday.
Mr R D Powell