To Whom It May Concern:
My wife and I have just returned home after two weeks in Greece
with “Golden Sun Holidays”.
I know as I write this nothing will be done about the following
Point 1: The Saturday before our flight on Sunday
14th July, I phoned Manchester airport to confirm which terminal
we were flying from, the recorded message told me that the flight
number (SWL 748) on the ticket was invalid. I then phoned the handling
agent’s for Transjet, it took 45 minutes for a reply. The
person I spoke with told me the flight number was now MDI 771 (outward)
MDI 772 (inward). He also informed me that the ticket was still
valid. Saturday evening I spent an hour looking on the internet
and I found what had happened, Yourselves knew about this on the
4th of July 02.At the airport we were telling other passengers that
the flight details had been changed!!!!!
Point 2: The flight was not too bad the cabin
crew pleasant and helpful. We arrived at Prevaza airport at 11-30hrs
The aircraft taxied to the end of the runway opposite the terminal
building. The pilot announced that we would have to wait ten minute’s
before we could disembark. Two other aircraft landed after us and
proceeded to the terminal apron and their passengers were disembarked
ahead of us.
The passengers and crew of flight MDI 771 had to wait parked on
the tarmac for one hour before being allowed to disembark.
Point 3: After collecting our luggage my wife and
I went to find the coach for the transfer to the resort of Nidri.
Outside we found a “Golden Sun” rep. This person was
of an unkempt appearance, with his shirttail hanging out not what
you would expect a holiday rep to look like, first impressions are
all important no matter what the position anyone holds.my alarm
bells are ringing. He told us that we were on coach “B”
go look at the front of the buses, FRIENDLY? My foot.
We loaded our cases onto the coach, we had just got seated on the
coach only to be told that we had to wait for another plane to land,
as passengers on this aircraft had to board our coach. All in all
from touchdown at Preveza to arriving in Nidri took longer than
the flight from Manchester.
Point 4: At last we arrive in Nidri we are shown
the way to Akti apartments. I suffer from severe rheumatoid arthritis
so dragging two suitcases 300 metres down a Greek road was not any
fun. The room though small was very clean. The view was excellent
overlooking the coast, the gardens, and a small river that runs
along side the apartments. We were told by the lady in charge that
breakfast would be served until 10am, not bad we thought. After
working for seven years in the catering trade I thought I had just
about seen everything. I am fully aware of portion control and its
need, but what was in front of us at Monday mornings breakfast was
to begger belief.
Having been to Greece and other continental countries many many
times we are both aware of the continental breakfast and were looking
forward to it however what was on offer did not come close. We never
went for this “breakfast” again. That, I know was our
Point 5: Sunday 21st July a casual conversation
with a couple who were flying home that day told us that their flight
MDI 772 the time had been changed. So we went to the apartments
to look at the notice board to see if ours had also changed for
the following Sunday there was nothing visible. Went for lunch at
the Delfni where my wife saw on their notice board our flight had
been changed. We returned to Akti to have another look at the notice
board there only to find it had placed behind run of the mill information
A notice of this importance should have been placed in a permanent
and prominent position or sent to each room.
Point 6: In conjunction with the previous point
the pick up time was changed to 1700hrs 28th July. We had a word
with our rep Elle about this we informed her of our displeasure
of having our flight times changed as we book our holidays with
daytime flights. We requested to keep our room until 16:30hrs. The
reply was that we had to vacate the room at midday and that was
Greek law. The only answers we could get from the rep were standard
company answers. A courtesy room we were told would be made available,
as had been done for the flight on 21st of July. The pick up time
was changed once more it was now to be 16:00hrs due to check in
changes. Sunday 28th July 11:30hrs we checked out of our room.
We had to put our luggage in the ground floor room where breakfasts
were served. Then we were informed no courtesy room was available
but we could sit under the lean to where breakfast was eaten, (no
one is responsible for the weather) but it had rained all day Saturday
and on Sunday the rain was torrential. We were given no consideration
at all. The room the cases were in was locked and the apartment
staff left saying they would return at 15:30hrs. None of the reps
were at hand to assist all were on airport duty.
Point 7: My wife and I took a taxi to the airport (our
choice and your reps were duly informed of this) at the airport
there was no mention of any delays. We checked in and went through
to the departure lounge. The flight time of 20:00hrs came and there
was no sign of our aircraft. 21:00hrs and still no plane, no reasons
and Golden Sun reps were conspicuous in their absence. At 21:45hrs
we were informed that an aircraft would arrive at 22:20hrs. By this
time people were visibly angry, as we had all been in the departure
hall since 17:30hrs with other flights being boarded, that still
no reasons had been given annoyed several passengers. I saw some
people try to leave the departure hall to find golden sun reps but
they were not allowed to leave. The plane came at 22:25hrs, we boarded
it and took of at 23:20hrs local time landing at 00:15hrs GMT in
Manchester. This was 12 hours past the landing time on the original
tickets Small points they may be, but to make anything work well
attention to even the smallest of details can make or break anything.
We will now avoid booking another holiday with golden sun holidays.
Arthur F. Metcalf
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