DiXONS: Consumer Comment - ....24 June 2003
On the 13th June I bought a Toshiba 43" TV at your Currys Basingstoke
store. I paid £918.99, 10% cheaper as I bought one that I was
told had been used in the store for 3 months. As per your leaflet "We
deliver everyday - you choose etc" I did and chose Saturday, but
was told they could not possibly deliver till Tuesday, there is the
first incorrect fact.
I rang your line and was told it would be delivered between 10-2pm.
That meant I had to have a holiday day off work. At 11.30 the van arrived
and after much ado they said my TV was not in the van. To ring up Currys.
I spent at least half an hour trying to get thru, going thru 6 different
options and hanging on only to be cut off over and over again, Customer
Services was no better constantly being told "You are in a queue".
I then had to get into my car and drive to Currys, asked them if they
ever bothered to answer their phone but of course it was because the
computers were down. I was then told they had been informed the van
driver would not deliver my TV without some form of protection.
In Currys I would have thought you had plenty of boxes or some form
of covering. Tony the salesman then said he would therefore deliver
it at 4.30-5.30. Exactly at 5.30 they arrived, I had paid extra to have
the TV installed, why I do not know he only put an aerial in the back,
the Sky was already tuned in. When the remote would not work he discovered
he had no batteries in it, he removed the batteries from my neighbours
gun. I had spent nearly a thousand pounds in your store I had no intention
of going out to buy more batteries. Your salesman assured me he would
deliver them that evening or the next day. Guess what, he did not bother,
On Sunday my family came over and pointed out a fault in the picture,
at the top of the screen is a black line about 6in long (it is not the
lines that appear on wide screen)and it almost looks like a label has
dropped down. Monday I rang Currys as I wanted to point this fault out
quickly, I told the operator I would like to speak to Tony (023) and
to let him know who it was I mentioned that he had promised to deliver
the batteries, and was about to explain about the screen when she said
I will get him to ring you back. Surprise Surprise, he did not.
I went out that evening and when I returned he had put in my mail box
two small batteries, used I presume as they were not wrapped. Is this
the kind of after sales service I am to expect, and if so I wonder if
you would mind returning my money so I can find another store who perhaps
are concerned about customers.
Ms J A Tite
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