| I
recieved an empty box, e mailed ethem twice...two
days after first email and still now reply, am considering taking
this further becaus ethey do not seem to care at all....even
a reply from an actual person would suffice saying "were
looking into it" but all i heep getting are automated e-mails
will not use again.. Andrew Allison ... 29 January 2004
---------------------------------------------------
I'm also having difficulty getting
a response from Dabs after my parcel has 'gone
missing'. If anyone has the phone number for the head office
I'd be thankful for it
Scott Sutherland .. 19 February 2004
---------------------------------------------------
AN OPEN LETTER OF COMPLAINT:
The Manager
Dabs.com, Direct House, Wingates Industrial Park, Westhoughton.
Bolton BL5 3XD
Dear Sir/Madam, Re: Faulty motherboard A7V600, SN: 3AMG1P2511,I
bought the above from you on 26th January, and have sent you
numerous email to inform you that it is fault and that I would
like you to send me a replacement. All I have received from
you are automated responses, which leave me frustrated and very
uncertain as to whether a ‘real person’ at dabs.com
is aware of my problem.
I have not been able to get the computer to start up since I
installed the motherboard, despite having accessed ASUS’s
website for information. I eventually took it to a reputable
computer shop. They tried to install it, unsuccessfully and
told me that it is faulty. Thus my reason for wanting a replacement.
I am extremely disappointed by your customer service quality
assurance system, and I shall have to think very carefully before
I make another purchase from dabs.com. I have not had this problem
with you before. I am very satisfied with how promptly you dispatch
purchases I have made, but your extremely poor after-sales service
does make me angry. The fact of not being able to contact anybody
at dabs.com by telephone, and having to rely entirely on a machine,
leaves me feeling powerless. Thus me having to write to you.This
situation is quite appalling, and I suspect you are likely to
lose many valued customers.
In acknowledgement of how long I have been waiting for a ‘real
person’ to contact me to tell me what is happening, I
would appreciate you providing me with a replacement motherboard
(a MSI equivalent), and have the courier collect the faulty
one. This is the second faulty ASUS motherboard I have purchased,
so I am not very keen on getting another one.
Please not that I reported this matter to you within 30 days
of having purchased the motherboard, so it is covered by you.I
look forward to a very prompt and positive response.
Thanks. Patrick Reid... 5 March 2004
---------------------------------------------------
I WILL NEVER BUY FROM DABS AGAIN...
Dabs delivery is excellent as is their returns policy - on paper,
however in practice its unlawful. If you have the same problems
getting a refund as I did, then simply contact your local trading
standards, their offices will be contactable via your local
councilor check out trading standards website. he more people
complain, then the more likely Dabs will rectifytheir terrible
customer service. It never used to be this bad J E ..
15 March 2004
--------------------------------------------------
Your not the first nor possibly the last!
I bought a DVD player from them last November as a
Christmas present for my Daughter (trying to get things delivered
in plenty of time). In late February it developed a fault, it
wouldnt play any DVDs!!I contacted DABS via their website &
quite quickly was given a RMA number (returns merchant authority
I think?).
However, I was aghast to learn that I would have to stump up
the £7.95 cost to return the item!!Well I was incensed
& took advise from Trading Standards, who told me that DABs
are incorrect in trying to make the customer pay for returning
faulty goods.
Only trouble is now trying to re contact them is impossible
as my e-mails are being deleted without even being read!!I'm
up for forming an anti DABs protest group to get our complaints
sorted once & for all - better if we all 'club together'
we might have more impact! Please feel free to e-mail me.
Peter Lawman 17 March 2004
----------------------------------------------------
I ordered a motherboard from them and
it arrived promptly. That is where the positives
ended. The board was dead on arrival (DOA). I told them inside
3 working days of recieving the item that it was DOA by using
their RMA form listed on the web site. It took them 4 days to
get back to me, the e-mail asked me what the problem was. I
had already explined this in the RMA form. I again replied to
them and 4 days later I got another e-mail stating that the
7 days return period for faulty goods had expired and it was
tough luck for me.
I have now forwarded all my correspondence onto both Trading
Standards and my credit card company who are investigating this
company as they say this isn't the first time they have had
trouble with them. No wonder why they withdrew the telephone
support. Dean Gregory ... 22 March 2004
----------------------------------------------------
I bought a Maxtor 5000 DV harddisk from
them. It is truly rubbish. Now trying to get
it fixed for the second time and all I get is delayed automated
emails, missed pickup and absolutely no help. Why
would a company not have ANY telephone contact numbers? DO NOT
TRUST THEM!
M Swan ... 17 March 2004
----------------------------------------------------
Ordered 3 items of equipment on 12th March.
Delivery expected 3 days later. Money taken. I have
logged into their system to find out why there is no delivery
to date. The message I get is 'Awaiting response from customer'.
I have not being asked a question in the first place to merit
a response. 4 emails now gone to their customer services department.
At least their automated 'we are dealing with your complaint'
system works.... Terrible company - have contacted my Credit
Card company - placed order in good faith. Money taken - no
goods). Tony Bolger ... 29 March 2004
----------------------------------------------------
The company's MD is
called David. His e-mail address is da@dabs.com.
Andy Briggs ... 1 April 2004
---------------------------------------------------
I have had more or less the same crap
with dabs and its not satisfactory, not one bit. I
have consistantly warned them that failure to put right my welloverdue
queries will force me to take the up the path of embarressment
and loss of customers! clearly they have ignored and i have
sent emails to the directors etc, notifying them other action
being taken against them. I have now contacted Trading Standards
and watchdog and will involve other major bodies which will
see that dabs are dealt with.
Pele Roberts ... 3 April 2004
---------------------------------------------------
The remote control on my DVD packed up,
so I asked for a new one. They insisted that
I send the whole unit back. It was later returned, but without
the software CDs and with a continental transformer instead
of the UK one - so now I can't use it at all! Cannot get anyone
to respond to me via email .
Dave Maskell .. 5 April 2004
---------------------------------------------------
I ordered an HP 5150 from DABS it arrived
without the black ink cartridge, I bought a
replacement as i was desperate. They still sell the cartridge
but when I requested a replacement they said that the products
were out of stock ( I checked and they were showing 39) They
send automated e-mails and you cannot speak to anybody. Basically
DABS.....DON'T Rory Trappe ... 2 May 2004
--------------------------------------------------
Dabs sent me a 36inch TV and stand,
Neither of which I had ordered! (list price £1500+). It's
ten days later after numerious emails and failed collection
attempts (drivers refuse to take it because it weighs 70+ kgs)
it's still in in the hallway. Can't help but think if i'd kept
my mouth shut I'd have a grands worth of TV for free
Les Farrell ... 24 May 2004
----------------------------
A £2000 HP Tablet
computer order eight weeks ago has yet to
arrive. Impersonal replies, no replies or repeated questions
are the norm. M Luce ... 26 May 2004
-------------------------------------------
Please post your Consumer Comments on
the
clik2complaints.co.uk
Sounding
Board
==============================================
Yes, now they have
even had the nerve to withdraw telephone Support.
I could not agree more that their customer service is the absolute
worst I have ever had the misfortune to encounter. Of particular
note is the way they blame Parcelforce for everything, and with
Parcelforce having a bad reputation, people do believe it is
them to blame. Ask yourself this, as Amazon also use Parcelforce,
what's the difference? D Harris..14 April 2003
------------------------------------------
I received a 128 Mb DIMM, which
was actually 64Mb.
They did reply to my e-mails, but each time with a question.
It took me ten days to resolve a problem that should have been
resolved in two.
A telephone contact might have helped this situation.
Ian Campbell Paul..4 May 2003
------------------------------------------
I am finding it similarly difficult
to speak to somebody at DABS. You could try the following: -
Go to Companies house and pay £4 for the company details.
This will give you the addresses of the principle directors.
Enter these addresses into Directory Enquiries and you get direct
Phone Numbers for some of them. They have to speak to you then.
Adrian Sawyer...11 May 2003
------------------------------------------
My experience with Dabs seems
the opposite to everyone else's here. I ordered
a Firewire HDD from them. Parcelforce left it on my porch and
it got nicked. I complained to Dabs and they were very helpful,
responsive, and sent a replacement which arrived today. Credit
where it's due!!
Robert Slade ... 16 May 2003
------------------------------------------
I have also had problems with
this company sending out a product that was
different to the one described on the site, i.e. it could not
be used and had to be sent back at my expense. This was all
then explained to Dabs.com who refused to reimburse the cost
of the return postage. The attitude that they seem to take is
that they know u will not pursue them for what u r owed as it
is as they see it a relatively low sum, in this case £11,
so they just give u their stock answer that it is not their
fault and so they claim to owe u nothing. R Snashall
... 17 May 2003
-------------------------------------------
Dabs.co.is just another computer company with no customer care
or after sales service
Jeremy Lawrence.... 30 May 2003
-------------------------------------------
Have ordered several items and returned 1 faulty item in the
last 4 months without any hassle. From
my experience Dabs are one of the better internet shops
Edward Lacey.. 23 July 2003
-------------------------------------------
I ordered a load of CD-Rs from
Dabs. They turned up very quickly but turned
out to be the wrong make and they were even damaged and scratched.
I contact Dabs who made me return the CD's at my expense and
even had the cheek to charge me a 2nd time for postage when
they re-sent my order!!! One of my friends also had a problem
with Dabs. He phoned them up and was rather rudely told "Please
do not phone us unless you are a business. We are an Internet
company so email us". I will never by from them again!
David ... 26 August 2003
--------------------------------------------
I've used Dabs a number of times
and they've always been speedy and delievred
as promised.
Michael Schumacher ... 27 September 2003
--------------------------------------------
Ordered from them - nice easy process
until the order arrived and one item was missing -
emailed several times no reply - tried phoning but they dont
speak to customers - eventually received a reply stating that
the packaging (a large cardboard box) should be sent back to
them at my expense - currently £300.00 lost!!!
Matt James ... 6 October 2003
--------------------------------------------
My 600 flat screen Sony monitor has stopped
working only after 3 months. I e-mailed that
tiny address that appears on the invoice cs.dabs.com on Wednesday
morning, it is now Friday morning and still no reply - what
kind of a company are they? How long do I have to wait? I have
since sent two more e-mails, each getting stronger but I am
reluctant to take it any further at the moment because I get
the impression from other comments on here that they will just
take offence. I am however, king of complaint and will be sending
a strong letter at some stage - THESE COMPANIES SHOULD NOT BE
ALLOWED TO TRADE! Fuzzy Freak ... 17 October 2003
--------------------------------------------
Seems they've not changed.
I received a broken printer from Dabs and I've been trying for
the last 5 days to get sone reply from them. They just ignore
you. I'm going to try emailing David Atherton, CEO & Owner
at da@dabs.com tomorrow if I still receive no reply. Vince
... 29 October 2003
---------------------------------------------
Orderd 1600 pounds of PC. Still
being packed apparently (2 weeks later) no replies from my emails
and they have my money. STAY AWAY FROM DABS... David
Baumber .. 30 October 2003
---------------------------------------------
Dabs after sales is pants,
how do you get in touch with them ??? They never reply to your
emails,i have just purchased a hercules tft monitor from then
and the bloody thing doesnt work god only knows when im going
to get a replacement. Gaz Wright .. 14 November 2003
---------------------------------------------
Ordered items, waited 2 weeks
for stock, credit card debited, awaiting packing for 5 days.
asked them what was going on to be told that they actually didnt
have the stock but debited my credit card anyway, did I want
refund or wait for stock due in next day. Here I am 4 days later
and my account status is awaiting stock. No serious take up
of my situation, broken promises and no way of cancelling order
now as they have already processed it, taken my cash, sent me
an electronic invoice/receipt for goods they dont have. Pathetic.
Never use them again, this has happened too many times before.
Take your money and then tough sh** if anything goes wrong.
Gordon Brown ... 22 November 2003
----------------------------------------------
I added a new address on my account but
the system ignored it and sent the product to
an old address. Needless to say they have taken the money and
are not responding to any emails. I think I will have to get
my CC company to reject the payment as unauthorised which is
a headache of paperwork. Michael Hastings ... 27 November
2003
----------------------------------------------
Here I am 7 days after "dispatch"
still waiting. 4 e-mails and no reply. Will
resort to 2 e-mails a day soon, then 4, then 8, the 16 etc.
Have threatened to contact credit card company, still no answer.
J Padvis ... 2 December 2003
--------------------------------------------
I bought a camera from DABS.com for a
christmas present, tried the software the day
i received it and it wasn't compatible with winXP (although
no indication of the OS required on the website)so i tried to
arrange a refund. "sorry you've opened it(even though no
seals or sellophane have been breached to open the camera) We
can't sell that again" But the software doesn't work on
my machine i can't use it! "the software is the user's
problem" no matter what i say or do in e-mails they will
not offer me a refund or even an exchange. Richard Rasores
... 4 December 2003
---------------------------------------------
I have had a similar experience with Dabs.
They have delivered a faulty speaker system
to me (cost: 70) and now ignore all my efforts to return the
item and get a replacement or my money back. There is a web-based
returns procedure but having submitted the returns request five
times I have had no response. There is no complaints procedure
at all, just a single email address (cs@beta.dabs.com) to which
my emails go unnoticed! I am so angry I am considering legal
action as this is a clear violation of consumer statutory rights.
James Harris...London 11 December 2003
Please post your Consumer Comments
on the
clik2complaints.co.uk
Sounding
Board
==========================
Rec'd a faulty cdrw From dabs,
faxed, phoned, emailed finaly told can't have replacement, can't
have refund have to send it back to manufacturer.
Jeremy Lawrence...7 January 2003
------------------------------------------
Typical of Dabs customer lack of care. I don't
like that they have an 0870 number from which they profit when
you complain. Last complaint took 20 minutes on the telephone
to resolve. Rude staff, will NEVER use them again. David...20
October 2002
----------------------------------------
I placed an order for a camera
with Dabs on the 1st of November 02, at 17:01
hrs. I received confirmation of the order and expected Dabs
to notify me of the date of despatch of the item. The very same
day, at 17:45hrs, I received an e-mail from them confirming
the order had been cancelled!
I immediately e-mailed back, asking them for an explaination
as I definitely did not cancel the order, and asked for the
order to be re-instated. I am awaiting Dabs reply. They are
not very prompt with their replies. A.Williams...8 November
2002
-------------------------------------
I have a similar complaint. I
placed an order on 6/11/02 and paid extra for next day delivery.
It is now 12/11/02 on after waiting 50 minutes on the phone
(i was caller 31 to start with) I was told that a "query"
had been registered against the order number. I have heard nothing
from them despite sending 4 e-mails over a 3 day period. Advice
: Do not shop at dam.com their service stinks.
R.S. Dudley... 12 November 2002
------------------------------------------
Placed an order on Dabs on 9/12/02,
all items in stock, credit card debitted same day.
Order status has been "Pick in Progress" for 14 days.
Emails and fax mainly ignored, apart from "your order appears
to be stuck in a picking zone." Brilliant!
Two weeks later, £360 poorer and no hint of when they
will deliver. The system won't even let me cancel and find another
supplier. John S. Gorley...24 December 2002
--------------------------------------------
Please post your Consumer Comments on
the
clik2complaints.co.uk
Sounding
Board
|
