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This is a copy of one of four
emails plus a letter sent by special delivery sent to Dabs.com
about my faulty SCSI hard drive. They are surely
one of the worst companies to deal with. I think in fact it
is the only one on the internetcompanies that I have dealt with
to behave in this fashion by not providing a contact telephone
numberand not replying to emails.
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Dear Sirs
What am I supposed to do for six weeks whilst you are sorting
out the
problem with my SCSI hard Drive! Surely you should be replacing
the scsi hard drive? I need the hard drive replacing immediately
so I can carry on with work connected to my teaching job, It
is not my fault the drive is faulty!
I insist you provide me with the telephone number of a responsible
person so I can discuss this one to one!What is the matter with
your company? Why can you not accept there are times when things
need to be discussed in a personal way.If necessary you can
provide me with a replacement that I could pay for and then
credit me upon confirmation of the situation,although as the
drive is faulty there shoud be no argument over replacing the
scsi hard drive under guarantee.Again this needs to be discussed
with one of your representatives. I await your reply.If you
continue to treat your customers in this way
Regards, Tony Bedford ... 30 January 2004
-----------------------------------------------------------
I ordered a laptop computer from
them on the 25th of January 2004 at a total cost of 1394. They
went through an exhaustive credit check to make sure I had the
funds and then took the money. They then sent me an email saying
the goods have been sent and the transaction is now finished
and gave me a parcelforce tracking number that was impossible
to trace. There is no sign of my goods and parcelforce have
no idea about the order I placed (the tracking number seems
to be for a different delivery) Dabs.com are not responding
to my emails and parcelforce just sends me back to dabs to sort
it out.
Am I to assume I have mistakenly been taken in by a crowd of
conmen who have just stolen 1394 from me ? This has been the
worse service I have ever encountered from an internet based
company. I would advise everyone to avoid dabs.com like the
plague. I am in contact with my credit card company to sort
out the loss of money to this crowd and will be in contact with
the trading standards authority in Bolton.
Matthew Corcoran ... 4 February 2004
-----------------------------------------------------------
I have just lost 470 quid with
Dabs. Similar story to others here. Parcel despatched
and delivered. Noone was in, no note left, no evidence of delivery
and ParcelForce can't track the item. Subsequent emails to cs@dabs.com
are met with automated replies or worse still, silence. I will
now be rejecting the transaction via my CC company and I won't
stop there. Will be taking legal proceedings soon also. Surely
this type of behaviour must be against the sale of goods act.
Anish Hindocha ... 2 March 2004
----------------------------------------------------------
Returned a Flash USB drive to
DABS.com that packed up after 2 months. Can
you ask for a refund of the original P & P as well as the
4.50 it cost me to return the item registered post. Darren
Reeves ... 7 April 2004
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I ordered an 18.1" TFT 1280x1024-TV
Option flat screen monitor from them on 31st
of March 2004 at a total cost of £332.05. after robustly
checks on my credit card to ensure i had sufficient funds and
all, i got an email telling me my transaction was completed
and was given a parcel force tracking no. with expected delivery
date for 1-3 working days. No trace of goods by 6th April, 2004
and despite several mails to have them refund my money, no replies
till date. Contacted parcel force directly who reminded me am
not their customer and that i should contact dabs whom i have
done business with. eeemmmm...without doubt, i will NEVER do
business with dabs and will not advice anyone to. in the meantime,
am taking this up with my local trading standards commission
and with my cc company.
Eghosa Osayi .. 26 April 2004
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I have been through a similar bad experience
with dabs's support & RMA system.
In short, they sent me the wrong item, and I had to get it returned.
After a week of e-mails, they issued me with an RMA to return
the incorrectly supplied part.
The important point is that they did not offer to exchange the
part for the correct item, they just said that they would refund
me, and if I still wanted what I had originally ordered, I should
re-order with them. Needless to say, I will be ordering it from
someone else. In conclusion if you get something incorrectly
from dabs, and you _KNOW_ that it is wrong, you might want to
order a replacement immediately rather than waiting for dabs
to replace it. (Obviously if the mistake is yours, you will
end up paying a re-stocking fee).
David Pottage ... 7 June 2004
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Please post your Consumer Comments on
the
clik2complaints.co.uk
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I recently purchased a Sony Network
Walkman from dabs.com based on the content of their web page
which included compatable PC operating systems (Windows 98 etc).
Having taken delivery of the product I discovered that it was
not compatable with my PC's OS despite claims on the dabs.com
web page.
I have emailed dabs.com a number of times and the responces
have been little more than an insult from an inadequate customer
service team who do not even understand the sale of goods act.
They tried to pull the wool over my eyes with the following
email:
~~~~~~~~~
Hi, Unfortunately as the part has been opened and installed/used
we are
unable to sell that again with no loss to ourselves so we cannot
comply
with the Distance Selling Regulation and sell on used parts.
We cannot accept that part back for a full or partial refund
or
exchange.
For full details of the directive please see
http://www.legislation.hmso.gov.uk/si/si2000/20002334.htm
With regards, dabs.com customer services team
~~~~~~~~~~~~~
Distance selling regualations do not even come into the equation
in this case and it is a statutory right to reject goods that
are not as advertised (and that includes a refund for P&P).
I will not shop a dabs.com again for the following reasons:
They have withdrawn the contact telephone numbers and a recorded
message insists on the use of emails. Emails are from the CS
Team, and there appears to be no trace of problem ownership.
When you don't get replies to emails - what then. There are
many other web sites selling the same products at good prices.
If you have the same type of problem contact your local trading
standards, if you have paid on a CC you can reject the goods
and inform your CC company who should deal with the matter.
Jonathan Hill ...31 December 2003
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Order placed 29/11 Order
No348XXXX invoiced on the 6/12 1-3 days delivery.
Todays date 12/12 Still waiting delivery, what is wrong?
Eric Williams....9 December 2002
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RESPONSE FROM DABS.COM
Hello, Thank you for your email,
This was shipped on the 3/12/02. I have informed the relevant
person/dept Who will contact you if necessary. I apologise for
any inconvenience. regards
Clive
Internet Sales Admin
Dabs.com PLC
If you need to respond to this please mail cs@dabs.com
Please include all previous correspondence.
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I to have encountered problems
with Dabs.com. Firstly, I ordered a HP 728 Jornada,
that wasn't cheap. I then order a camcorder bag which was apporx
£25. Whn it didn't arrive or even move from 'Awaiting
Stock', I e-mailed dabs customer services for assistance. The
response i got was blunt and quite frankly rude, and certainly
not something i would expect from any company.
I therefore e-mail the Managing Director, and Operations Director,
but despite reading the e-mails (useful read receipt requested),
they never responded. Furthermore, I also had problems with
the finance co they arrange fincne with, in that they have deducted
two seperate amounts from my account on the advices of agreements
signed by other dabs customers. When I queried the security
of my account details on their web site, i still to this day
have no response. Common courtesy doesn't go a miss nowadays
surely. Won't be using them again. F Paterson ...7 February
2003
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Make sure you do not buy anything that
has "tear me up" packaging from dabs. They
will not take it back. So the packaging is more important than
the stuff inside it. And of course Dabs do not tell you what
kind of packaging it is....
Ali Mostofi .. 3 November 2003
-------------------------------------------
Well I wish I had read some of
these comments before I had ordered, first order
arrived fine, second made a couple of days after is no where
to be seen, emailed 3 times so far and no response. Getting
a bit peeved and will soon start stepping up the tempo.
Darren Reynolds ... 5 November 2003
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dabs.com owe me 72 pounds.
i purchased a graphics card from them 6 months ago it then stopped
working about 2 montths ago. They told me to return the product
to them which i did. They then said we have trying to refund
you the amount but your bank has refused the transaction. RIng
the bank who have no record of dabs.com paying any money in.
so email to dabs who do not reply after about 10 more emails
they said "We will send a cheque" three weeks later
and no cheque James York ... 26 November 2003
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Please post your Consumer Comments on
the
clik2complaints.co.uk
Sounding
Board
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