Dear Sir/Madam

Thank you for your e-mail.

In order for me to investigate this matter for you could you please forward all
previous e-mails sent in by the customer at your earliest convenience, as I
am unable to find anything.

I apologise for any inconvenience that may have been caused and thank
you for taking the time and trouble to contact us.

Kindest regards

Rachel Hutchinson
Customer Services
Dixons Store Group

 

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