Consumer: Mr Clive Arnold
Company: Comet Stores
Links to other Comet Complaints:
Date: 29 October 2001
Posted: 7 November 2001
 
 


My wife and I brought a Hewlett Packard Pavillion PC package -including scanner & printer
-2 to 3 months ago. The monitor had a fault from day 1 it flashed on rapidly from start-up
for 20 minutes making it impossible to use till the flashing stopped. I told the call centre at
Comet who told me to phone Hewlett Packard to comfirm the monitor was faulty which I did.

I was told the monitor was faulty and to call Comet to arrange a replacement I had to
wait over a week for a replacement, I paid close to £700.00 for something I couldn't use and I had to take back myself, got the replacement monitor back guess what?.....

.... That's right, same fault, also on a side note there was supposed to be a leaflet for 3 free software titles of my choice that wasn't there either, after bringing this up I was told that a leaflet would be sent to my address so I could make my choice, STILL WAITING COMET !!!

I've been emailing the complaints section of their web-site every day for the last week but not recieved 1 reply, not even to tell me to bog-off and stop bothering them. I shall not be buying from Comet again and neither shall my relatives or friends or anyone else who I get to talk to.
Perhaps TCCL can help me as I feel as though I'm left with a lemon. Many thanks Clive Arnold

Editor's Note:
A Right of Reply email has been sent to Comet