----Original Message-----
From: Tony Pitchford
Sent: 02 October 2003 13:06

Subject: MM O2

Dear Sir

I have been battling O2 on my wife's behalf for nearly a year over an alleged debt.
When she left O2 due to appalling customer service, she was presented with a final account that I felt was grossly inflated.

I challenged O2, no explanation was forthcoming.
The account was then transferred to a debt collection company.
Months of phone calls, threats of various kinds, faxes and letters followed. All the while I urged the debt collectors to take me to court.
It went quiet for a while, then a new debt collection agency took the account on.
Again I urged court action.
This morning I received a letter from the debt collectors saying that the account had been set to 0 and that my file had been closed.

My question:
I have battled these people for nearly a year, my wife being too upset to do so. I have had to put up with rude and aggressive phone calls, solicitors letters, talk of being added to something called the national register of debtors, only to be told at the end that my wife owes nothing!

The time I have spent defending my wife's position has been considerable. I craved a date with the judge to put our side of the story, now that chance has gone.

Am I not entitled to some kind of compensation for the stress? If O2 were confident that my wife owed them money, why did they not take her to court at once?

How many people are bullied in to paying money that they don't owe by big companies such as O2.
I attach one email that I sent to the debt collectors that gives a flavour of what went on. I have a folder full of documents.

Thanks for reading this.
TP


-----Original Message-----
From: Tony Pitchford
Sent: 29 September 2003 20:51

Subject: FW: MMO/01525546
Importance: High

I acknowledge receipt of your notice of action letter today.
My position remains unchanged.
Surely, now a county court writ will follow!!
Spare me yet another chance to pay or further letters with contrived costs, simply apply to the court for a writ and I can tell it all to the judge.
I urge you to proceed forthwith.
Tony Pitchford


-----Original Message-----
From: Tony Pitchford
Sent: 27 September 2003 17:37

Subject: MMO/01525546
Importance: High

Frederickson International
I write in response to your letter dated 22 September.
The fact that the alleged debt you mention is "extremely overdue" would point out to me that there is a great deal of history associated with this account in the form of faxes, letters and phone calls. Might I suggest you read it? I assume that this account was passed to you by a similar agency in Glasgow.
You may then fine that I dispute the debt on my wife's behalf (with her authority), and have been asking for a date with a judge since O2 refused to elaborate on their final account and transferred it to Wescot Credit services.

Aggressive phone calls from yourselves will not change my position, shame I wasn't home to take the call. Save your money.

It seems to me that O2 are very inventive when issuing final accounts. I recently left them myself. I was told that I owed a termination fee, it was only that I managed to catch up with a grown up that prevented my account being transferred to a debt collection agency too.

You could have been trying to mug both of us on O2's behalf, that would have been fun wouldn't it?

Summing up:
List of 5 items
O2 have plucked a figure out of the air and have not given me a breakdown despite numerous requests to do so;
I do not pay money to a big corporate such as O2 that say I owe it especially if I dispute the amount and they are unwilling or unable to demonstrate
why;
I am authorised to deal with this account on my wife's behalf;
The threat of court doesn't bother me, I can't wait to stand before a judge and outline the grief company's such as yours and O2 have given me over the
past year;
My wife is under strict instructions not to answer any phone calls from yourselves, you must talk to me;
list end

Either demonstrate why this money is owing or fix a court date at once.
I hope this makes my position clear.
Tony Pitchford