Back in 2000 I order a set of Stanley Sliding Wardrobe Doors
(Imaginations range) from the Bekton Warehouse branch. These are a special
order item only and I was told the typical turnaround time was 2 weeks.
About 3 weeks later the doors turned up at the store but were the wrong
size. The doors were re-ordered.
After dozens of phone calls chasing up my order and 6 weeks later the doors
arrived. This time they were the correct size. I arranged for B&Q to
deliver them to my house. However, the doors were damaged during delivery
and they had to be re-ordered again.
Some 4-5 weeks later the doors arrived, this time they were the correct size
and I picked them up from the store myself.

I quite like these doors and when I moved house in 2001 I decided to buy the
same doors.
B&Q are the only local store to sell these so I decided to go back there
again. They couldn't get it wrong again....could they...?

Exactly the same sequence of event has occured again.
First, the wrong size doors were ordered. Then, about 6-7 weeks later the
correct doors arrived but they were damaged during delivery.
I'm still waiting for them to arrive.
I placed in order in early August 2001. It's almost November and still no
sign of them.

What's more annoying is that I constantly leave messages for duty managers
to call me back but they never do. If, on the offchance someone does call
me back it will be an untrained 16 year old who doesn't have a clue about my
order and therefore can't answer any of my questions.
I've so far spoken to 5 different duty managers and they have all given me
vastly different stories about the status of my order.

I've even tried phoning customer care at head office. I got through to a
woman named Wendy who always promises to find out the current status and
call me back but never does.

B&Q is the worst store I've ever shopped in.

The staff I've spoken to are,

Bob Morris - duty manager
Rick - duty manager
Sean - duty manager
Tracy - duty manager
Chris - duty manager
Tahir - staff
Wendy - representative at head office customer care.