as promised is the update on my ongoing BG saga
Friday 17 May
- 2pm - ring to see if cylinder has arrived, I am told it is expected that
afternoon and that someone will ring me to arrange an engineer to fit it as soon
as it does. 5pm - no-one has rang so I call again. The part is in but no-one can
ring now, as 'they've all gone home'. I express my dissatisfaction. 8pm - BG ring,
say they will arrange for someone to come round on Monday.
20 May - 8am - an engineer rings and asks 'What's the problem?' 'No problem,'
I say 'You're coming to fit our tank.' 'Ah, they didn't tell me that' he says.
It turns out he is the engineer who came round on 29 April. 'I thought they would
have fitted that by now' he says. 'That's what we thought' I say, as unsarcastically
as I can. Anyway, they are unable to unite engineer and cylinder at my home at
the same time that day, but fortunately, I can still get into work without being
too late. At around 3.30 BG finally ring to tell me that an engineer can fit the
Tuesday 21 May - Engineer arrives at 10pm,
cylinder turns up five minutes later. It is short and fat. The one that fits into
the space in our cupboard needs to be long and thin. The engineer's laptop tells
us that the 29 April engineer specified the correct dimensions, but somewhere
this vital detail has been overlooked/ignored. Today's engineer spends the rest
of the morning on his mobile trying to track down the correct tank. He leaves
around midday, saying if no-one rings in the afternoon, give him a call. No one
rings. I call him. 'It's a special' he says, 'could be around ten days'. I thank
him for his efforts, and ring the call centre to say that another ten days is
'completely unacceptable' and ask for a manager to ring back. 'They're all out,
but will ring in the morning.'
Wednesday 22 May - midday
- no one has yet rung.