Similar issue to Mrs
Rawcliffe with regard to British Gas three star call
centre staff.I called to ask why the renewal for my three star cover
appears to have gone up 26%. I was told that this was because of the
type of my boiler, the fact that I live in London and something to do
with the number of my radiators. All these facts were honestly given
to them by me a year ago when they took the system on, and of course
they were checked by the engineer when he first came (after several
missed appointments) to inspect the system. Everything has worked OK
for a year - no call-outs. So what's changed? The ominous phrase "tailored
pricing" as used, which sounds more like a marketing than gas-technical
phrase to me.
But it gets worse - like Mrs Rawcliffe I found that the staff interrupted
me when I was trying to make a point. Are they just rude or are they
being flogged to get people off the phone. I was hung up on.
I called back to try to resolve the initial queries and was again interrupted.
When I started to complain that "I don't know what it is with you
people" meaning to go on to refer to the constant aggressive interruptions,
I was again interupted with - to my utter disbelief - the aggressive
suggestion that I was impugning the staff's Scottishness! I was being
accused, totally without foundation of making some sort of racist slur.
This srikes me as agression through simulated victimhood. I was again
hung up on. I am left wondering what will happen if I carry on with
the agreement and have to actually make a call to ask for an engineer
to come out. I fully understand your distress Mrs Rawcliffe at this
abuse.
