I phoned british gas
services on the 2nd of october 2003 to explain to them about my arrears
on my payment plan. i am currently in credit with british
gas as i tried to explain why i missed the payments and only paid £5
instead of £7.50 the repusantitive called graham was interupting
me as i was trying to explain. i asked to speak to a manager which he
refused to do so i asked him for head office number which at first he
wa reluctant to give. eventually he gave me the head office number and
told me he would put a note on my account saying i would not tell him
when my arrears would be paid then he put the phone down on me. i found
his attitude unhelpful and was distressed by his behaviour.
i rang up head office and spoke to a lady who passed me on to a gentleman
who was very helpful. i explained to him my situation and he was very
helpful and polite to me reducing my payment to £5 per week. i
would like an appologie from graham as being a customer i do not expect
to be treated with little respect and not empathising way. i would be
grateful if you could have a word with this person as i said before
head office and customer service was very helpful and i have no problem
with that service.
Hopefully you are able to solve this matter without any more of your
valid customers being put through what i was put through, as i can only
describe this as a humiliating and distressing telephone conversation.
thank you for your help.
Mrs k. v Rawcliffe ... 3 October 2003