Homepage|Complaints|Right of Reply|Lighter Side|Voting Station|Sounding Board

 

 
 


Avis Rent A Car Ltd.
Trident House
Station Road
Hayes
Middlesex
UB3 4DJ

Re: Rental Agreement 5XXXXXXXX

Dear Sir or Madam:

I TOLD THE FOLLOWING STORY TO YOUR CUSTOMER SERVICE DEPT AND HAVE E-MAILED WITHOUT ANY SUCCESS - PERHAPS YOU COULD RESOLVE THIS?

Europ Assist arranged a rental for me from your Portsmouth office on Saturday 15th June 2002. We were due to pick up the car at 1700 that day and drive back home, returning the car at 1700. We managed, however to sail into Portsmouth on an earlier sailing and therefore picked up the vehicle at 1300.

On Sunday the 16th, we repeatedly contacted Avis to ask how and where to return the car but were told that the computer was down and would not be on line until some indeterminate time in the future. We were told by your representative that we must return the car that day, despite our suggestions that a Vectra SRi parked in the centre of Wrexham on Sunday night would be probably trashed or stolen, and it was safer outside our (rural) location.

The agents tone was so obnoxious and rude that we said that we would return the vehicle as long as Avis took responsibility once we had left it. We returned it before 1300 on that Sunday. I received my credit card bill last week and was astonished to find a charge of £80 for this rental. On enquiry, I found that Europ Assist had picked up the charge for one day's rental, but we had been charged for a second day's rental.

You had also tried to palm off a damage charge of £30 for the aerial that was bent when we picked it up in Portsmouth - nice try! I had this taken off the bill. Now the only problem here, as far as I see it is an administrative one on your part: Our rental agreement said that we picked up the car at 1900, whereas we picked it up at 1300 and also returned it before 1300 hrs next day. THAT IS ONE DAY'S RENTAL.

I therefore demand that credit my credit card with £50 before the 31st August 2002. My Company, Cytec Inc has a global partnership agreement with Avis and is one of your significant Customers. I have never run into this kind of problem with business rentals so do not expect it with private ones.

Sincerely,
David Macdonald
E-MAIL address supplied

Return to AVIS Complaint page