We bought a shower in June of 2001 - it has a two year guarantee. It has never worked properly, the water never heating properly. We asked a plumber to look at our system and he told us the thermostat on the shower is faulty.

We went to Wickes on 19 January and were told by a junior sales girl that an engineer would call and make an appointment. She went to the bother of photocopying the receipt and attaching it to a note of our name address and phone number which she then took upstairs to 'Andrew' the manager. She told us Andrew would call on the Monday.

Andrew did not call, I called him on Monday, Tuesday and Wednesday and was told he was in meetings, on his day off etc. I then called again the following week on Monday and Tuesday and was given the same excuses and told he would call me back. I said if he didn't call back on the Wednesday I would take it up with his head office. No response.

I have today tried to access the website in order to make contact with somebody who has the ability to deal with my complaint as it's obviously too hard for Andrew and what do you know the site is experiencing technical difficulties.

other Wickes Complaint:
Link1

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