I ordered a Washing MAchine from Argos which was delivered by Reality - both companies being part of the Reality Group.

The following is an extract from my letter of complaint:

The original delivery date was Tuesday April 23rd. We were informed that delivery would occur some time between 7 am and 5 pm. At 5:15 pm, your van was observed to pull up outside. A member of your staff came to the front door and posted a note, timed at 16:16, saying that they were unable to deliver the goods because no-one was home.

This was not true:

a) Someone was home all day.
b) The doorbell was not rung.
c) The time they arrived was 17:15, not 16:16.

Re-delivery was arranged for today. The goods were delivered this time but your staff were exceptionally rude, saying “F... y..!” to my au-pair at one point and behaving in a generally unhelpful manner.

I hope that you will agree that this behaviour is unacceptable and will take the necessary steps to stop it happening in future. I am unlikely to order products from any Reality Group company in future.

I have copied this correspondence to GUS plc via their web-site and to the Consumer Complaints List service via their site.

Please post your Consumer Comments on the
clik2complaints.co.uk Sounding Board

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