I am a student of Lancaster University.

I called Wang Dynasty Travel Agents in Manchester in Aug this year for the air tickets to Shanghai. The operator Jenny told me a price(489pounds)which I was happy with so that I gave her my credit card number. But the next week they called me saying the price was going up.

I could not understand why the price suddenly rose and the problem is I booked earlier before the price going up. So I said NO to them:'I don't want that higher price ticket.'

They thus cancelled the booking. The horrible thing is later I found there are 501pounds disappeared from my bank account. I called WangDynasty asking what happened. They said sorry and would give me cheque for the money I lost. Long time later, I finally got the cheque but only 492pounds. I called them again for the 9 pounds and they explained
that 9pounds were charged by bank. As a customer, I think I've done nothing wrong but I lose 9 pounds!!

I called WangDynasty today and to talk to the manager, but the manager said if I begged him he would consider to give me back 9pounds.

I am really confused, should I lose these 9 pounds with nothing?

M.Yuan

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