| Complainant: |
Mrs G Dixon |
| Town/City
of Residence: |
Hitchin |
My son bought a pair of van shoes from Allsport, Stevenage
on 16.08.2002. I noticed they were falling apart on 17.9.2002
I took them back to the shop as they were expensive trainers and
they had been given just casual wear ie going out they were bought
for leisure not skate boarding.
They said they were scuffed and would do nothing but I could have
them inspected by their area manager.
I was not happy with this and rang VAns who said that if I took
them back to the shop they would send them to vans for inspection.
They refused to do this. When they were returned to Vans they
said they had grass stains on the laces and the my son had worn
then for BMX.
He had not. He does not have a bmx bike or is it his hobby. The
shoes did probably have grass stains on the laces, but we live
in a village without pavement it's difficult not to get some grass
stains on your shoes. These shoes are poorly made the rubber rim
is poorly glued to the suede upper and has come unglued and bits
of rubber have ripped off.
My son has worn the shoes he has played tennis in them and probably
kicked a ball about in them. They did not stay in the box for
5 weeks but if as the young man at Vans suggests they are supposed
to last 6 months skateboarding they would not last five minutes
of that kind of wear. They are ripping off young people with designer
shoes as that is the only reason my son bought them.
Van Shoes has now responded:
"For now Vans still stands by this decision"
Van Shoes is sticking to it's decision (click
here to read the company's response). But welcome an
independent assessment. A good sign perhaps?
We wait to hear from Mrs Dixon.
What are your views and comments? Please share with the rest of
us.
Top of Page
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It will cost £30 for me to
have the shoes assessed. Then £27 insmall
claims to get my costs back. I spent £5 sending them to Vans.
It is a pity they do not admit this model Prone is a poor manufacture
as the pair my son had before lasted a year.
Instead of an advocate I will never buy their products again.Their
tactic to put lots of obstacles in your way till you give up has
worked as it is not enough money to make the effort for me. Unfortunately
£60 is alot for some. Mrs G Dixon... 10 November 2002
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My boyfriend has owned a pair of Vans
shoes since he started skating over 5 years ago...he
still skates in them from time to time...its a poor sweeping generalization
to tag every shoe Vans has made as a poor investment...I myself
have a pair of Vans from 3 years ago...plan on buying another pair
in about five minutes...
Shelsea...26 December 2002
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