TXU has issued an email to Mr Nichol copied to clik2complaints (see above right)...."Please contact us directly with details of your complaint...."

errr correct me if I am wrong, but I believe that is what Mr N has done all along but to no avail?

Mr Nichol's response:
"Tks Editor. I just sent a letter to TXU saying percisely the same thing. If evertone did their jobs when I was calling in all my complaints they should have a file on me to choke a horse. All they have to do is check their computers. Thanks again." G. Nichol... 26 November 2002

A few weeks ago your complaints dep. e-mailed me and said you were dealing with our complaint, Isaid then that I was puting it in the hands of a lawyer but due to a death in the family I had to put things on hold but now I think you have had enough time to sort things out YOU HAVEN'T TRIED TO SORT THINGS OUT. Margaret Wilding...6 January 2003
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My mother tried Staywarm for 2 weeks, but cancelled when they insisted she read the meters for them despite informing them she is partially sighted and infirm. Having cancelled the account she eventually received a final bill which she paid. That was June 2002.

Since then, her bank has received repeated attempts to make Direct Debits (but the bank has been instructed to ignore them).

Now, since the Powergen takeover, she today received a bill for £67.50 with the threat that the matter would be taken further if not paid immediately.

At 84, she is terrified by such bills and was all set to pay it in order to stop them. I am now bringing this matter to the attention of every consumer organisation I can and will not stop until Staywarm acknowledge the error of their ways. And I fully intend to seek compensation on my mother's behalf - old people should NOT be dealt with in such a cavalier manner.
Mr CJ Fox... 13 January 2003
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I am a pensioner with a similiar problem. Powergen insist my meter had not been read, inspite of the gasman calling Over two years they insist I have been undercharged and have upped my direct debit by 66%
Monica McCracken... 4 August 2003
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I had TXU gas and cancelled it upon moving out of my townhome. A year later while reviewing my credit report I found that they were still charging me for gas and had reported it negativly agiant me to the credit bureau. I phoned TXU and they would not dismiss the charges, EVEN though I had a lease stating that I did not live at that address at the time. I am so diappointed that a huge corporation like TXU will not right a wrong and correct thier books. It is only $ 84.00 however to me-a stuggling college student-that is a lot. It is nothing to a huge company like TXU. Stephanie Thornberg ... 4 September 2003
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HA! TXU Energi, amazing people... I was stopped outside a Tesco store and asked if I had considered changing supplier, I said I was happy as I was but they said they would provide a detailed document showing how much I could save with them, so I signed a form for this (fool!) and waited.

Within 3 days I got a letter from my existing supplier saying they had received instructions to change supplier and that they would arrange a final bill. I called them and set them right, with instructions to ignore any further requests from TXU. I also called TXU and asked what the hell was going on, they said I'd signed a form to change supplier, but they couldn't seem to find this on their files. I told them what I had signed for and they apologised and promised it would be in the post the same day. I got it, and found that they would have cost me over £10 a quarter more! I called them and let them know, they tried to make out it was impossible for them to cost more and suggested I'd not given them correct details of current usage (all of which was directly from existing/previous bills).

Guess what, 3 days later I got another letter from my existing supplier to inform me they would send a final bill because they had had a letter saying I was changing supplier. More phone calls, more promises to ignore further requests. TXU again said I'd agreed to transfer, and said it was following a phone call to their office... I wrote to my supplier and got a letter back saying they would not transfer me. Shortly afterwards I got one from TXU thanking me for changing!

Another phone call, and this time the blame was shofted to their 'new computer system', which was setting up transfers for anyone who had called their office. How can these companies justify their existance if they work like this? At least I've not had any 'cold calls' from TXU, or I'd be tempted to suggest what they can do with their supply.
Gordon Sharpe .... 15 September 2003
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We moved into our flat in May and rang TXU (powergen) to open our account. We never recieved a bill but had numerous bills and letters from the previous tennants, saying they were to obtain a warrant to access our property and cut us off, after a number of calls in September they told us the account was not in our name, yet a phone call in October we were told that the account was opened in our name on the first of May (we recieved a 'welcome' letter in october). Even now in December we have not recieved a bill. They have all our calls logged on the system from the first of May. We have spoken to a number of people and waited for them to contact us letting us know where we stand- still no response.
Miss V Valentine ... 8 December 2003