| Complainant: |
Ms F Horvat |
| Town/City
of Residence: |
London |
The truth is I don't even know how much money I might lose; the
story has reached such a level of confusion that my desription
will probably suffer from it.
At the beginning of the year I changed my phone plan and since
it seems they are having problem to registrer my new "situation".
They still charged me for my old plan with the old rates as well
as the new plan charges of course! Then a long serie of irritating
phone calls started: every time (over two month) it was impossible
to speak to the personn I had spoken to before for at least half
an hour and who had promessed I would be able to contact them
with their code number!!
So each time I had to explain the all thing again: the numerous
complicated bills since january and the many changes and corrections
that led to so many others of their mistakes. Each time the person
would give me a different interpretation of the various amounts
on the bill and each time they gave me the guaranty that it would
be the last time i would need to call them.
Until last week (first week of april), I received a letter out
the blue reminding me to pay £25 other wise I would be disconnected!!
The week before another letter was telling me I was accredited
of £70! So I called once again furious and I spoke to another
person who understood nothing and told me to ignore the letter
and that a Specialist would go through my file and call me. Noone
has contacted me since.
It really feels like they are incapable of understanding what
are their own computers doing. I am tired wasting hours on the
phone and not knowing what surprise will be in my next bill
=================================
I have been with TMobile since July
of 2002. I signed up to Free
Time 750, which is a promotional tarif. I find their service very
helpful most of the time, apart from recently. I tried to find out
details about an old price plan of theirs, and they were unable
to help as the customer service staff couldnt' find it, due to it
being so old. Louise Simpson
... 4 January 2004
-----------------------------------------
I bought a t mobile mix it 750 plan for my son at xmas the
phone got cut of when i phoned to find out why they said i have
a 106 phone bill.How can this be as its all free time and you need
to also put top up card voucher on if you want to phone other networks
the lady from t mobile told me they hadnt put me on right contract
plan and i have to pay the bill. WHY should i pay for there mistakes
i bought a mix it plan and they put me on a normal contract line
so be aware if you have mix it plan make sure your not on any other
price planand get a large bill. Angela
Lovell ... 15 January 2004
----------------------------------------
I have a sagem MW3020 with a pay as you go everyone tariff.
I would like to talk to a human being from t-mobile from my phone
if I have a problem that cannnot be solved by the inadequate automated
service which everyone has to suffer.The sagem mw3020 has a flaw
in it.
I know t-mobile will say that's sagam's but actually it is t-mobiles
as well as their network takes the calls.The de-activate part of
the menu can render the phone inactive(cannot receive incoming calls
without you even realising it)what a ridiculas piece of software
to have when you can just switch the phone.Is it just me or is some
of these so called modern features a complete waste of time and
space. CHRISTINE BRENNAN ... 27 June 2003
-----------------------------------------
This is not an uncommon complaint -
we have three mobiles conected to T Mobile and since changing
the price plan some six months ago every bill has been incorrect.
Despite numerouse assurances from "customer service agents"
that the correct tariff has been applied, the following month's
bill comes incorrect yet again.
I am now considering serving them with claim in the county court
to cover damages and a court order forcing them to allow me to transfer
the phone numbers to another provider. Howard Meadowcroft
... 7 July 2003
----------------------------------------
I also have had trouble with T mobile,
i use my phone for emergencys only and found that it had been dissconnected.I
recived no warning of this and found the staff unhelpfull i am now
left with a voucher for £10 that i can't use.I had been with
121 for 4 years and had not been made aware of changes to their
policies.I think a text message to warn me would have been nice
and also that i must pay £10 to reconnect before i bought
the voucher.
C Turner ... 6 August 2003
-----------------------------------------
I have had the same problem. also
they registered my phone number with another customer!! my line
is disconnected until i pay £127.00. I have only been with
company for 3 months. Really crap service.
Alison Harper .. 23 August 2003
------------------------------------------
Having purchased a £20.00 T-mobile voucher
from a local supermarket and when I process the voucher
i was told that the voucher had been suspended and I cannot contact
T-mobile to register a complaint. Could you please assist me?..
Brian Norris .. 15 September 2003
-------------------------------------------
I have been a 121/t-mobile customer for many
years now,the last 28 months have turned out to be a real nightmare.
I have several lines with this outfit but only
a problem with the longest active contract. This particular line
is almost guaranteed to be suspended due to non-payment!!!!!!!
What i am trying to say is that i refuse to pay anything untill
i recive/view a bill . I am so used to this occuring now that i
call customer services to chase up my next due payment bill,and
suprise suprise the comment i always get is "it would be better
if you paid by direct debit," this really gets up my nose,
several years ago i did set up a direct debit with 121 but that
only lasted less than a year. Monnies were taken with out my authorisation
on two seperate instances. Help! I feel that because this is one
of the old original tarrifs ,t-mobile are trying to force me to
cancel this contract.theres much more!
Mr Sav kyriacou … 14 october 2003
------------------------------------------
I Started T-mobile line rental price plan
750 minutes.On 11-10-03 signed contract, on 15-10-03,
started my free 750 minutes, now every evening I am calling approximately
15 to 20 minutes, but it is deducting arround one hour every evening,
I call 150 and tried to tell them more than twice, still the same
more deduction problem.
Jaber A. Jaber...21 October 2003
------------------------------------------
I had a very strange situation. My
mobile phone ,on using it , did self explosion ( auto explosion
) . It became wormer and wormer then explosion occured with loudy
sound.The black powder covered my body. Complete damage happened
to it.I can not find any explanation to what happened. I sent E-mail
to its company. Nader R Botros ... 28 December 2003
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
|
