My husband decided to get me a pc for xmas so we went with Tiny
since it’s a well known company and when we went to the showroom
to speak to a salesman we went with lots of questions to make
sure we got the right pc.We received the pc on 11/12/01.
L the salesman was there to answer our questions such as
1. Does this pc have firewall
and anti-virus protection because we had recently bought Norton
anti-virus for my husbands laptop and didn’t want to have
to buy more software?
L's Answer: Windows XP has both integrated into it so you
wont have to buy any software to protect the pc.
The Truth: The pc didn’t have any anti-virus protection
and a disc with pc-cillan was sent by J S, one of the many supervisors
I spoke to from TINY, and the disk would only update virus definitions
for a year then I would need to buy anti-virus protection. (Editor's
comment: that is the industry standard)
2. I download music off the
internet and want a pc that can make that faster and one that
wont make other programs slower when I download songs?
L's Answer: This computer will zip through downloading music
in just a few minutes and with this much memory it wont cause
any problems if you have other programs running.
The Truth: The only thing that will help my download speed
is my internet connection so even my husbands outdated 450mhz
laptop will download just as fast as our new top of the line pc.
Continue
story here
Other Tiny Computer: Link1; Link2;Link3
Be sure to follow the link above for the rest of this story; it
get's worse!
We have issued a Right of Reply email.
update on 24 January 2002
"Thanks
so much for putting up our complaint.After some more arguing with
Christine Spurno we finally did get some boxes at no cost but they
didnt all have the styrofoam to secure the items for return and
there weren't enough boxes of course and its been over a week now
waiting for the other boxes and noone still has addressed whats
happened to us and what action will happen to the lying salesmen
at the showroom.They dont seem to care and still refuse a refund
untill we return all items which is being made impossible by them.
Thanks for your support.
Brett and Angela Wilson"
update on 25 February 2002
" Just wanted to update on our problem with TINY.The PC is
still in our possession, still because they say the box for the
monitor is out of stock(even though they are mailing new PC's still)and
now the excuse given is the problems with TIME taking them over
so they cant do anything just yet.We have been trying to send this
PC back since december. I will be calling yet again today to try
and get the boxes we are owed just so we can return it and will
try to speak to the finance company and trading standards yet again
but nothing is being done and its really frustrating.Supposedly
all the people dealing with our complaint at TINY are now gone ude
to the takeover.I dont think we will ever get rid of this piece
of garbage PC!!!!!!!
Sincerely,
Brett and Angela Wilson"
update on 27 March 2002
"Well just one final update as it seems we will not be getting
a refund because now they keep us holding for a box while the takeover
happened when Time has taken over TINY and now they say they will
not be taking on TINYS debts and honoring refunds.
Trading standards also has told me that they dont have to now which
is unbelievable.
We just dont know where else to turn.
Brett and Angela Wilson
oh and the pc has alot more problems even now!!!!
