| Complainant: |
Ricardo
Parfitt |
| Town/City
of Residence: |
Soham |
Another Timextra.com complaint:
I can sympathise with Mrs. Davies [Read
her story too]who ordered a mouse from this
company. I know the amount for my complaint is not much (£2.50)
it is the service that I want to bring to light.
I placed an order with this company for a mouse for my children's
computer & 2 CD wallets. I placed my order on 10 September
2001.
After having no response after a week I contacted them and they
said that items were on order and should be with me in 7-10 days.
Finally I receive a package from the Post
Office and inside it were 2 cd wallets and NO MOUSE! However on
my order page it said all goods were despatched.
When I e-mailed them they said that my mouse was out of stock
and that they had credited my card for the mouse. However I know
it was in stock 1 week after I placed my order as it was still
listed on the website.
Upon exchanging further e-mails on 3 October 2001 with Timextra
they said that they would let me keep my refund and as a sign
of good faith thay would send a mouse in a couple of days.
Today is 8 October 2001 and I received my credit card statement
- NO REFUND AND STILL NO MOUSE.
Just another niggle. Why, when this company write back to you
do they always write "Dear Customer"? Do they actually
bother to look to see who is writing to them?
Other Timextra.com
Link 1
Link 2
update 29
October 2001
Dear Jon
This were the last 2 e-mail messages I had and still it has not
arrived. I will be writing to them again to inform them about their
service but it would appear that they are not too bothered about
customer service:
23 October 2001
Subject: Re: order Thank you, for your email. Please accept our
apologies for the delay of your order.I have spoken
to our purchasing team who advised me that the stock is being booked
into the warehouse and will be ready for despatch by end of 24.10.01.
As soon as this happens you will receive an email of confirmation.
Timextra.com
23 October 2001 13:59:17
Subject: Re: order Thank you, for your email. Please accept our
apologies for any misinformation previously given. However, unfortunately
we have been experiencing problems with the supplier which has delayed
orders being despatched. Please be assured that you will receive
your order by end of WC 22.10.01. Timextra.com
=================================
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