Mr Robert Burton: 26 November 2002

I am a season ticket holder at Tottenham Hotspur football club. They are offering holders who can not make it to a game a £20 voucher to be used in their shop.
They will then sell your ticket which you have paid for months in advance at full price. I feel once again that the fan is being ripped off.
They advertise it as they want fans to see the game but it is just another way to make money at our expense. If we can not use it we should be able to give it away. I have not been in touch with the club as I am still awaiting a reply from a letter I wrote them in October.

Editor of clik2complaints.co.uk: 9 December 2002 We notified the Football Club of Mr Burton's complaint before publishing because of the line in his submission "I have not been in touch with the club".

Tottenham Hotspur Football Club: 10 December 2002

Thank you for enabling us to comment on this issue. We recently piloted a scheme where Season Ticket Holders could hand in their tickets if they were unable to make a particular match and as a result get a £20 gift voucher in the Club store.

This was seen as a service to fans who were unable to make the match, and as they had invested in a season ticket they should at least get something if they were unable to attend. It also gave fans that could make it the chance to see the game instead of seats being empty.

It is unfortunate that this is Robert's reaction to the scheme, I must say that other fans have contacted the Club to praise the idea, however we do value the feedback and it will certainly be taken into consideration.

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