Right of Reply email sent:



18 December 2003

Thank you for your email regarding your Sky+ installation.

Firstly, please let me apologise for the difficulties you've encountered

I have checked your account and it seems that matters have now been fully resolved.

I sincerely hope that this is the case and you've encountered no
further problems.

We want all our customers to get the best service possible and I'm sorry that in this instance we failed to live up to this goal.

If you do have any outstanding issues of concern, please feel free to contact us at the above
email address

Yours sincerely
Customer Care Department

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Mr M Green
Town/City of Residence:

Unfortunately i feel the need to complain about Sky.

On the 28/11/03 my wife and i decided to treat ourselves to sky+.We are long standing customers of Sky.

We went online to look into having sky+ installed,it all looked great,a special offer of 1.00 installation if booked online,guaranteed installation before Christmas,so we decided to book and paid 200.00.

First date given 04/12/03,no engineer,not even a call to say they weren,t coming,numerous calls later,date given 14/12/03 no engineer. Lots more phone calls. Unable to speak to anyone in authority,totally and absolutely frustrated,passed from pillar to post, still waiting for a call from somebody at Sky, but they soon took our money.

Mr & Mrs M Green.

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