| Published:
|
20/12/2003 |
| Right of Reply
email sent:
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| 17/12/2003 |
|
18 December 2003
Thank you for your email regarding your Sky+ installation.
Firstly, please let me apologise for the difficulties
you've encountered
recently.
I have checked your account and it seems that matters
have now been fully resolved.
I sincerely hope that this is the case and you've encountered
no
further problems.
We want all our customers to get the best service possible
and I'm sorry that in this instance we failed to live
up to this goal.
If you do have any outstanding issues of concern, please
feel free to contact us at the above
email address.
Yours sincerely
Customer Care Department
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Consumer Comments
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SKY TV
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| Dedicated
Page in the Public Domain |
| Complainant: |
Mr
M Green |
| Town/City
of Residence: |
Lancs |
Unfortunately i feel the need to
complain about Sky.
On the 28/11/03 my wife and i decided to treat ourselves to sky+.We
are long standing customers of Sky.
We went online to look into having sky+ installed,it all looked
great,a special offer of 1.00 installation if booked online,guaranteed
installation before Christmas,so we decided to book and paid 200.00.
First date given 04/12/03,no engineer,not even a call to say they
weren,t coming,numerous calls later,date given 14/12/03 no engineer.
Lots more phone calls. Unable to speak to anyone in authority,totally
and absolutely frustrated,passed from pillar to post, still waiting
for a call from somebody at Sky, but they soon took our money.
Mr & Mrs M Green.
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