Below is a copy of my complaint to Sky Television regarding their
increased subscriptions (again). I have repeatedly sent this email
to them, some 200 times now, but have had no reply!
Why is SKY so arrogant? The British public is far too soft, we
should all boycot SKY and cancel our subscriptions. It's only
us that keep them going, we should dictate to them - not them
to us!
FAO Ian Shepherd (Customer Marketing Director)
I am writing in response to the letter that has been sent to
me, and I
assume all other Sky subscribers, regarding another price increase.
It hasn't been that long since the last price increase and this
forced me to
reduce my monthly subscription to the standard package at £16.00
per month.
Now you are informing me that this is to increase again by £2.50
per month
and for this more expensive package you tell me that you are 'working
hard
to bring an ever improving service'.
Well I can tell you that for the last 4-5 months the level of
service that
I have been receiving has not been worth £10.00 let alone
£16.00. The
information bar at the bottom of the screen never tells you what
program you
are watching it just states that 'further program information
is not
available' and when there is heavy rain the picture is affected.
I have
informed customer services on numerous occasions and no improvements
have
been made. I can honestly say that the level of service has fallen
considerably!
Also, I don't see why I should pay for services that I don't
use and never
intend to use such as Sky Chat. These kind of services should
be optional
and paid for accordingly. I wish to subscribe to the basic package
and
that's what it should be, not fancy features just broadcast programs.
It seems to me that Sky are not concentrating on their core business,
which
is broadcasting, and are spending more time on interactive services
and
fancy features. The main reason that the British public subscribe
to Sky is
for the programs that are broadcast and not all the other features.
If the
standard of broadcasting services continue to fall and prices
increase then
I am sure Sky will find their customers going elsewhere.
Now that you have heard it from the customer point of view I would
like to
hear it from you (Sky) and how you can justify this price increase.
Looking forward to your prompt reply.
Link to other SKY complaints
