I'd like to tell you about a £20 debt I've repaid in full
3 times and might have to pay again!
It all started when after 18 months of subscribing to Sky TV
I cancelled my £16 pound a month subscription. I wrote to
inform Sky of my intention to cancel my direct debit to them but
when the direct debit had been cancelled a few weeks later I received
a monthly TV magazine from them. Another week later I received
a letter and payment slip from them informing me that due to an
error they had stop receiving payment by direct debit and I'd
have to pay at the Post Office or send £ 20 payment by return
Thinking there had been a mistake and Sky hadn't received my
letter of cancellation I paid the £20 demanded and sent
another letter telling them to cancel my subscription. A month
later, surprise,surprise , I received another Sky TV monthly magazine
and then another demand for £20!
I have to admit that by now I'd become tired of this silly game
and ignored the demand for payment of none service, (I had the
dish and box removed from my house some time ago). After a final
reminder I paid the £20 and sent another letter informing
Sky about what had happened. A few days later Sky wrote to me
explaining that unfortunately there wasn't anything in their records
to show I'd cancelled my subscription but now that had been rectified.
2 weeks later and I received another demand for £20!
Naively I thought this must be an error on their part and chose
to ignore this demand for £20. Some 4 or 5 weeks later I
had a letter from a debt collecting agency, appointed by Sky to
recover the outstanding amount now due. I paid the amount required
because I just wanted an end to the whole saga and knowing Sky
was no longer involved I felt confident there was light at the
end of the tunnel.
I sent the cheque to the debt agency on the 29/6/02 and thought
that would be the end of the problem. Unfortunately I got another
letter from this company demanding I pay the £20 debt in
full by the 18/07/02 or court action might be taken against me.
I phoned this company and explained to them about the problems
I'd had with Sky TV and that I'd sent the cheque to them on the
29/6/02. They said there was no evidence on their computer to
show that they'd received the cheque and as far as they was concerned
I still owed them £20.
I contact my bank and they confirm that the cheque on been cashed
on the 8/7/02. Having this information I phone the company again
but without success because they wanted evidence that I sent the
cheque. I was told that a mini bank statement showing the cheque
had been cashed would be sufficient but I doubt it will help.
Has anybody else had a similar problem with Sky? Is there anyway
to trace my "lost" cheque to see who has cashed it?
I'm no longer bothered about the money paid to Sky TV because
It would be difficult to prove but if I can trace the lost cheque
and prove I paid the debt then maybe I'll be free from this consent
Thanks for your time.
Link to other SKY complaints
A Right of Reply letter dated 19 July 2002 issued Sky TV Customer
Services. Tell us about your experiences with SKY.
Update on 11 August 2002
I'm writing to let you know that I had another letter from Robson
Way & Co threatening legal proceedings if I hadn't paid the
£20 debt on the 9/8/02, I just put this letter in the bin
because there was no way I was going to pay to ridiculous demand.
However, the next day I came home from work and found another letter
from Robson Way & Co. informing me that my account was now paid
!! They must have found my cheque at last !!
Even better was to come because on the 10/8/02 I received a letter
from Sky TV informing me of their mistake regarding my account and
that they would be reimbursing me a cheque for £40 !
I'd just like to thank you for your time and effort in this matter
because I know without your help I'd still probably be receiving
more demands for money that I didn't owe to Sky TV"...
on 9 November 2002, clik2complaints
has sent another email to bskyb in the light of all the consumer
comments submitted reflecting a similar trend with Sky's collection
agents. We will keep