| Complainant: |
Mr
H Tang
|
| Town/City
of Residence: |
Belfast |
My name is Haoting Tang, one of SINGLE POINT’s customers
I began my enquiry in the beginning of June. It is more than a
month I had contact Single Point. The first time I called the
lady asked me to ring single point again on the 10th June. I kept
contacting single point from then on regarding the same problem.
From the 17th July I had sent 12 faxes to single point customer
care and customer correspondence of my receipt and customer agreement.
There still no sound from single point about my deposit refund!
Every time I rang and chase the progress but there is nothing
appear on your system that is unacceptable!
There is one specific day make me extremely not happy with your
service is before July, I had rang Single Point again. The lady
said there were nothing shows up in the system I had to go back
to the local branch to ask them to give me refund there. When
I drove down to the branch the gentlemen there told me it has
nothing to do with them. The branch only dealing new business
but not doing the refund, that date is Thursday 17th July. The
gentlemen helped me to rang single point again and faxed through
the receipt I have to single point customer correspondence .
At that time the lady on the phone said she would sort this out
as soon as possible. 3 days after I rang single point again and
want to know the status of my enquiry the lady said it need 5
working days for them dealing with the fax!!
I rang single point already and the gentlemen said there still
nothing shows up on the system.
Every time I rang the people just giving me different number to
fax from 17th July I faxed to Single Point nearly once every two
days. Every time I chase the progress there still nothing on your
screen. If a telecom company do not know how to get the fax from
the fax machine I think the best way is to use the normal post!
Link to other singlepoint stories: Link1;
Link2
=================================
I have been trying to cancel my contract
with phones for you now since completing my 12 month contract with
them. They will not accept an e-mail notifying them
of my insistance to terminate my contract with them, and insist
that I go to one of there outlets to do so.
I have neither the time or the inclination to do this, as an e-mail
to me is as good as any other method. I neither want to ring there
0870 or whatever the number is and be held in a que costing me large
amount of pennies.
My number is 07876 xxxxxx, which they have been informed of so why
oh why cant they cut off the account. They are non to slow to deduct
the monthly payment from my bank account are they. I am tempted
to cancel my direct debit but fear they will imply penalties even
though they no my willingness to finish usage with them.
I look forward to your reply/suggestions.Mark Ford .. 30
August 2003
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I just received a phone call from a SinglePoint
customer service operator. After asking me to confirm
all my details, she asked if I'd like to join their loyalty scheme
for something like 3 pounds a month. I initially said yes (as I
thought it was 90-something pence a month, not per week!) and then
said I didn;t want it. When I said this, the employee said "it's
only 3 pounds per month, if you don;t want it let us know, bye"
and hung up before I could say I ABSOLUTELY DIDN'T WANT IT. This
is very bad practise and furthermore they are so hard to get in
touch with. I want to be sure that this will not be charged on my
bill (but need to let them know, as their employee ticked the box
and hung up!!) Shame on SINGLEPOINT. Vram Oknayan ... 8
October 2003
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I had my own problems with this company,
relating to
35% increase in contract charge, plus no-one gets a free handset
anymore, --50 even to downgrade!!! Dave Hart ... 25 December
2003
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Please post your Consumer Comments on the
clik2complaints.co.uk
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