Singlepoint-The Consumers Complaint List-In the Public Domain

I have started the connection of mobile phone with the company(Singlepoint 4u) since 07/04/00. and I also paid the plan of phone 4 life every month from the date above til now (22 months).

I have asked to claim it many times, but their different staff told me the different things. when I bought the phone, they said that after a year I could claim this plan for any mobile phone for free, then I tried to claim it, but they said no and I could only claim the really cheap one, or I could wait for few more months, then do.

okay, 2 months ago, I phoned twice again, they also said the same thing, but they promised me I could claim any phone up to 200 pounds free on Feburary 2002.

ok, I just wait again. but today, I phoned again and said I wanted to claim the motorola v60. but they said no again, they do not stock v60, even v50 I have to pay another 100 pounds for it. I have checked the catalogue they do stock v60 and the price only 199 pounds.

I have not decided, it is just a waste of my time and money with that company. I have sent this email to complain about their services, what can they do for me, and how they could keep the customers with this awful services.

Link to other singlepoint stories: Link1;Link2

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Editorial Comments

update on 20 February 2002
I received an email from Singlepoint (see Right of Reply column above right), explaining that the mobile number supplied was wrong. Our error- I apologise. However, Mr Sze's full address was supplied in the Right of Reply letter???

I have emailed the correct number today- 26 February- and their response was forwarded to Mr Sze on the date of receipt- 20 February 2002.

We await an update