I bought a car on finance in October 2001.
The finance company has never successfully been able to take my
payments up to Nov 03. I have now lost count of the number of
direct debits that I have filled in. Saab never take the monthly
payment. Never have, funds have always been available and I have
checked with my bank and they confirm that it is possible to take
ok. As all my other bills are successful this way. I have sent
a cheque issued manually on the account each month. Because they
claim that it is always late they apply late charges. I have written
letters and made endless phone calls every month, just asked to
fill in new direct debit but to no avail.
In November this year I decided to cancell my agreement under
the consumer credit act ie half of all payments had been made
and completely fed up with whole thing and overcharged. No one
could be bothered to help. Car now gone back. Terrible company
to do business with.
Have now discovered they have sent bad reference to credit ref
agency. Claiming all my fault bad payer etc: I am absolutely fuming
because it prevents me from obtaining finance on any other vechicle.
I have been overcharged by hundreds of pounds. No one believes
me. I think people should be warned about this activity never
mind if I loose out but stop others having this problem. Suspect
that there are loads of Saab Finance customers who have had similar
experience am I right?
Thankyou J Haywood
A
Prompt and detailed response has been received. The
Company has appeared to take immediate measures to resolve Mr Haywood's
complaint.