I instructed the RAC to carry out a vehicle inspection on
a second hand car I was looking to purchase. The report was
carried out on 5/3/02. I had test driven the car on the 2nd of
March and felt there could be mechanical problems specifically
with the clutch or accelerator.
The report although not entirely favourable did not highlight
any mechanical problems and confirmed the clutch was "good
- no slip". On driving the car away from the garage I noticed
some major problems.
I returned the car to the garage who claimed that if there were
such problems then the rac report would have identified them.
Following a heated conversation with the garage they agreed to
have a look at the car- it took three weeks to complete all the
work that was required.
There had been a major fault with the accelerator, a new clutch
was fitted, a new exhaust was fitted - there was a broken wire
on the wiring loom of the fuel injection
system all of which had been overlooked by the RAC.
To add insult to injury, an HPI check was carried out at the
time of the instruction and I was assured verbally that the results
were clear and that written documentation was to follow. I have
not received any documentation and have now asked for it on three
separate occasions, but to no avail.
The RAC claim that all of the mechanical faults were not evident
at the time of inspection and there is nothing further they can
do. Yet three days before the inspection I noticed the problems
and for the ten days I had the car before the garage agreed to
do the repairs they were apparent.
I first rang and wrote to the rac on the 26/3/02 who said I should
write in, as it would benefit them for training purposes!!
Their initial reply was dated 11/4 and was very dismissive .
I wrote to them again on the 25/4 as they had left many issues
I had raised unaddressed. Their final and certainly not full response
was dated 12/6.
Link to Other RAC Complaints: Link 1|Link2|Link3|Link4
A Right of Reply email has been sent via the RAC website to notify
them of this posting.
update on 19 July 2002 and 9
September 2002
"I have had no contact from the RAC but the situtaion has now
worsened. I have attempted to sell the car privately and happily
found a buyer last week. However she decided she would have an AA
check done. This highlighted two problems with the car that yet
again the RAC failed to make me aware of......Read
on
