| Complainant: |
Mrs
S Taylor |
| Town/City
of Residence: |
Cannock
|
Purchased a Philips 32" PW9527C widescreen television 100Hz
in January this year. The picture went wrong on the 19th May 2003.
Retailer sent out repair agent. Their opinion was that a new tube
was required. After a new tube was installed there was no improvement.
Another engineer viewed the set and could not tell me what the
problem was. He said it would have to be repaired in the workshop.
I have now been without my TV for 2 1/2 months. Repair agent tell
me they cannot fix it. PowerHouse have been unhelpful to the point
of being obnoxious.
Philips have told service agent this problem is not uncommon and
that nothing can be done - according to the service agent. I am
also informed that the unit is working to the "manufacturers
specifications". The fact that the picture is appalling -
green/blue/brown tint that keeps changing colour as you are watching
it with not black and white definition - does not mean it is not
working to the manufacturers specifications.
TV not fit for the purpose for which it was bought. PowerHouse
will not refund my money and insist I take the TV back without
any improvement. I am told by them that if I don't like it I should
contact Philips.
Philips tell me that PowerHouse, as the retailer, are 100% responsible
for the 12 month warranty. There has been nealy 50 communications
between myself and the various organisations over the 2 1/2 month
period. Nobody is prepared to help.
update on 27 August 2003:
"I am afraid that the matter has not been resolved. PowerHouse
are now in administration and the store and head office tell me
they cannot act. I have written today, at their suggestion, to the
administrators.
"The story has actually got worse: The plan of action had been
to get the faulty TV set returned to me and I had arranged two independent
engineers to inspect the set. I was then going to have to go to
the small claims court.
"The service company used by PowerHouse (Beaver Electronics)
is now refusing to return my faulty set as they are waiting to be
paid by PowerHouse. The due date for paying for the set (as it was
on 9 months interest free credit) is coming up and all sides (PowerHouse,
Philips and the bank, First National) are all trying to push the
responsibility onto each other. I have no TV (not even the return
of the faulty set) and I owe £1,299 at the end of this month.
I will inform you of any major changes in the situation. Many thanks."
Mrs Taylor
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