Published:
01/11/01
Right of Reply email sent:
01/11/01

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Pines Hotel Luton
Dedicated Page in the Public Domain
Complainant:
Mr S Rapoport
Town/City of Residence:
London

My wife and children took the room number 8 yesterday, Saturday October 20th.

We have no complaint about the room or the service, but we had to leave around 12:15 because the room had become so full of cigarette smell, we could not breath well and felt too sorry for the kids.

It was rather strange, because when we put the kids to bed, the smell was not so bad. But as the night advanced, it became much worse, and -interestinglly enough, seemed to come from the bathroom. As soon as we left, our youngest son (2) coughed for half an hour and ended up throwing up all over the car. This morning, all our clothes smell of cigarette smoke, as if we had spent the night in a bar.

We asked to be reimbursed and have been told that we were not being truthful.



  Editorial Comments

Obviously, the Rapoports still feel strongly about this matter as to submit an article to TCCL. We have written to Pines Hotels for a response.



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